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"We only booked this hotel for one night with the view of catching the glacier express in the morning but stayed for 3 nights as the town experienced bad weather with no power. The hotel went above and beyond to make guest feel welcome on the subsequent night. They didn’t charge any of the guests for the 2nd night stay as the there was no power at the hotel (not their fault as the whole town didn’t have town, infact the whole valley was without power for 2 days. On our 3rd night they only charged us token gesture of 50 franks per person which was really cheap. Absolutely amazing staff and policy of the hotel. Amazing spacious room with spa facilities at the hotel. I would highly recommend this hotel. The staff are definitely an asset to this hotel. "

"Wonderful location. The late afternoon crepes and popcorn is a wonderful surprise. The coffee and water stations, not to mention the wonderful spa just makes it all that much better."

"Second stay at this hotel and the addition of the pool and spa area made it even better this time!"

"This Hotel is very wonderful! The pool with the mountain view is stunning! The staff all go out of there way to make sure your stay is as good as possible. The place is very well maintained and cleaned. The breakfast is definitely worth it! Would definitely go back! "

"Overall a great place close to Matterhorn lift station"

"Convenient transportation,，"

"Location, location, location! The location of this hotel is unbeatable. Seriously it’s just right in front of the train station. You can wear your ski boots with your ski gears walk out from the hotel’s ski room directly to catch the train in 2 mins. It’s just like a ski-in/ski-out hotel to Zermatt. The free breakfast was good while dinner lack of choices. Overall, it’s an excellent hotel if you want to ski in Zermatt, but don’t want to stay in Zermatt town (No car allowed)."

"We stayed in the 1 bedroom suite which had the perfect view of the Matterhorn. Also close to the train station and had a free shuttle service. "

"Great location. Friendly staff and comfortable stay."