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"sha shawna was amazing! the lady that worked in the food eating area she was from Bosnia i believe she was amazing! the whole place was decorated for xmas which was nice as we was away from our family on Christmas, so that was Christmas brought to us. I did notice standing at the elevators on the main lobby side third one to the right the tansion piece was coming up. I told the young gentleman that was cleaning the elevators that someone was going to trip and fall three days later. I still noticed it was like that so I reported it once again. n as of the time we left it was still lifted up someone gonna trip n get hurt"

"The staff is very friendly. Good breakfast. Good rooms"

"Affordable "

"I was surprised by the fee to check in early . $25.00 for 30 minutes early . Then it cost $30.00 to self park your car . We were checked into a handicap room without being told it was handicap . No instructions available to operate the television . Asked for extra sheet for sofa and was given a shower curtain . But the front desk was very nice about these events . "

"We loved the room, it was really spacious. we loved that we could walk to everything or get a ride in the ferry. The staff was friendly and helpful and the restaurants were different and convenient The parking situation was not ideal. They told us that parking was included with our room but we were charged anyway to get out of the parking garage, so I had to go back in and fill out a refund form with the staff, its been two weeks and they still have not refunded our parking fees. Normally I wouldn't complain about these things but it was more than hundred dollars."

"Close to universal studios. Express pass was the greatest. "

"While this hotel is older it's in very good condition. Rooms are very spacious & clean. Staff is excellent. Standard amenities. Can get a little noisy if there are young children staying nearby. Best part is the easy walk/access to Universal Studios Resort. I would definitely stay here again."

"The property was selected as it was next to Universal studios, you can walk or if you have kids you can book a free shuttle at pre-decided time from the hotel. They have a free breakfast and the menu was changing a little bit everyday, so some change is good. The property was clean and was pretty comfortable to stay in. The parking is not free and you have to pay to an external account to park which is about 20-22 after tax and all per day. the hotel itself is good and very centrally located to travel to Universal studios and was clean and comfortable to stay."

"Great stay, comfy bed, restaurant food was excellent."