See all properties
Save

Universal's Loews Sapphire Falls Resort

4.0 star property
Family-friendly Orlando hotel in Florida Center with bars

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Universal's Loews Sapphire Falls Resort

Outdoor pool, cabanas (surcharge), pool umbrellas
Exterior
Lobby
Exterior
Hospitality Suite (Includes Early Park Admission*) | Terrace/patio

Reviews

9.2 out of 10

Wonderful

Popular amenities

The price is SAR 830
SAR 934 total
includes taxes & fees
24 Dec - 25 Dec

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Room, 2 Queen Beds, Lagoon View (Mobility/Hearing, ADA Tub) (Includes Early Park Admission*)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Lagoon View (Mobility/Hearing, ADA Tub) (Includes Early Park Admission*)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Hair dryer
Designer toiletries
  • 30 sq m
  • Lagoon view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Pool View (Mobility) (Includes Early Park Admission*)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Pool View (Mobility) (Includes Early Park Admission*)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Hair dryer
Designer toiletries
  • 30 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Lagoon View (Hearing) (Includes Early Park Admission*)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Lagoon View (Hearing) (Includes Early Park Admission*)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Hair dryer
Designer toiletries
  • 30 sq m
  • Lagoon view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Pool View (Mobility/Hearing, ADA Tub) (Includes Early Park Admission*)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Pool View (Mobility/Hearing, ADA Tub) (Includes Early Park Admission*)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Hair dryer
Designer toiletries
  • 30 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Mobility/Hearing) (Includes Early Park Admission*)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds (Mobility/Hearing) (Includes Early Park Admission*)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Hair dryer
Designer toiletries
  • 30 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Mobility, Roll-In Shower) (Includes Early Park Admission*)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds (Mobility, Roll-In Shower) (Includes Early Park Admission*)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Hair dryer
Designer toiletries
  • 30 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Mobility) (Includes Early Park Admission*)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds (Mobility) (Includes Early Park Admission*)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Hair dryer
Designer toiletries
  • 30 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Hearing) (Includes Early Park Admission*)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds (Hearing) (Includes Early Park Admission*)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Hair dryer
Designer toiletries
  • 30 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Sapphire Suite (Includes Early Park Admission*)

Premium bedding, in-room safe, desk, laptop workspace

Sapphire Suite (Includes Early Park Admission*)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Hair dryer
  • 79 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Hospitality Suite (Includes Early Park Admission*)

Premium bedding, in-room safe, desk, laptop workspace

Hospitality Suite (Includes Early Park Admission*)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Hair dryer
  • 126 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Includes Early Park Admission*)

Premium bedding, in-room safe, desk, laptop workspace

Suite (Includes Early Park Admission*)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Hair dryer
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (Kids Suite) (Includes Early Park Admission*)

Room (Kids Suite) (Includes Early Park Admission*) | Premium bedding, in-room safe, desk, laptop workspace

Room (Kids Suite) (Includes Early Park Admission*)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Hair dryer
Designer toiletries
  • 49 sq m
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Room, Non Smoking, Lagoon View (Includes Early Park Admission*)

Premium bedding, in-room safe, desk, laptop workspace

Room, Non Smoking, Lagoon View (Includes Early Park Admission*)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Hair dryer
Designer toiletries
  • 30 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Lagoon View (Includes Early Park Admission*)

View from room

Room, 2 Queen Beds, Non Smoking, Lagoon View (Includes Early Park Admission*)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Hair dryer
Designer toiletries
  • 30 sq m
  • Lagoon view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, Non Smoking, Pool View (Includes Early Park Admission*)

Premium bedding, in-room safe, desk, laptop workspace

Room, Non Smoking, Pool View (Includes Early Park Admission*)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Hair dryer
Designer toiletries
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Pool View (Includes Early Park Admission*)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking, Pool View (Includes Early Park Admission*)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Hair dryer
Designer toiletries
  • 30 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Includes Early Park Admission*)

View from room

Standard Room, 2 Queen Beds, Non Smoking (Includes Early Park Admission*)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Premium bedding
Hair dryer
Designer toiletries
  • 30 sq m
  • Sleeps 5
  • 2 Queen Beds

Similar properties

Exterior

Universal's Cabana Bay Beach Resort

Pool
Hot Tub
Waterslide
Free WiFi
8.8 out of 10, Excellent, (5059)
The price is SAR 672
SAR 756 total
includes taxes & fees
5 Jan - 6 January 2025
Universal's Cabana Bay Beach Resort

About the neighborhood

Map
6601 Adventure Way, Orlando, FL, 32819

What's nearby

  • Universal Orlando Resort - 5 min walk - 0.5 km
  • Universal’s Volcano Bay - 7 min walk - 0.6 km
  • Universal CityWalk - 13 min walk - 1.1 km
  • Universal’s Islands of Adventure - 13 min walk - 1.1 km
  • Universal Studios Florida - 3 min drive - 1.9 km

Getting around

  • Orlando Station - 11 min drive
  • Orlando Intl. Airport (MCO) - 21 min drive

Restaurants

  • ‪Jurassic Park - ‬2 min drive
  • ‪Toon Lagoon - ‬19 min walk
  • ‪The Toothsome Chocolate Emporium And Savory Feast Kitchen - ‬17 min walk
  • ‪Bayliner Diner - ‬4 min walk
  • ‪Confisco Grille & Backwater Bar - ‬15 min walk

About this property

Universal's Loews Sapphire Falls Resort

Upscale family-friendly hotel near Universal’s Volcano Bay
Located close to Universal’s Islands of Adventure and Universal CityWalk, Universal's Loews Sapphire Falls Resort provides a terrace, shopping on site, and a coffee shop/cafe. For some rest and relaxation, visit the sauna or the spa tub. The on-site Caribbean cuisine restaurant, Amatista Cookhouse™, offers breakfast, lunch, dinner, and al fresco dining. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and an arcade/game room.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with a waterslide, cabanas, and sun loungers
  • Cooked-to-order breakfast (surcharge), a free theme park shuttle, and early theme park entry
  • Valet parking (surcharge), an electric car charging station, and express check-out
  • Luggage storage, smoke-free premises, and ATM/banking services
  • Guest reviews say great things the pool, helpful staff, and location
Room features
All 1000 rooms boast comforts such as 24-hour room service and premium bedding, as well as perks like laptop-compatible safes and laptop-friendly workspaces. Guest reviews highly rate the clean rooms at the property.
Extra amenities include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with designer toiletries and shower/tub combinations
  • 49-inch flat-screen TVs with premium channels
  • Wardrobes/closets, mini fridges, and on-request microwaves

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered self parking on site (USD 33 per night; includes in/out privileges)
  • Valet parking on site (USD 42 per night; includes in/out privileges)
  • Electric car charging station on site
  • Free theme park shuttle

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–11:00 AM: USD 5-40 for adults and USD 5-15 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges
  • 24-hour room service

Restaurants on site

  • Amatista Cookhouse™
  • Strong Water Tavern
  • New Dutch Trading Co.™
  • Drhum Club Kantine

Things to do

  • Arcade/game room
  • Fitness center
  • Outdoor pool
  • Sauna
  • Shopping
  • Spa tub

Family friendly

  • Arcade/game room
  • Free cribs/infant beds
  • Free theme park shuttle
  • Laundry facilities
  • Microwave (on request)
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Waterslide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business center
  • Conference center (118 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Visual fire alarm
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cribs/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • 49-inch flat-screen TV
  • Cable channels
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave (on request)
  • Mini-fridge

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Turndown service

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
WIZARDING WORLD and all related trademarks, characters, names, and indicia are © & ™ Warner Bros. Entertainment Inc. Publishing Rights © JKR. (s23) *Valid theme park admission and Universal Orlando hotel validation required. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to: (a) Universal Studios Florida and/or Universal Islands of Adventure as determined by Universal Orlando; (b) Universal Volcano Bay (weather permitting); and/or (c) Universal Epic Universe (opening 2025). Valid at select attractions at each park. Park-to-Park admission required to board the Hogwarts™ Express. Benefit is non-transferable. Parks, attractions, operational times, and offerings for the Early Park Admission benefit may vary and are subject to substitutions, change, availability, capacity and/or cancellation without notice, and not guaranteed. Additional restrictions may apply.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per pet, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 75 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 35.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 5 to 40 for adults, and USD 5 to 15 for children
  • Covered self parking fee: USD 33 per night (in/out privileges)
  • Valet parking fee: USD 42 per night (in/out privileges)
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • In-room microwave fee: USD 15 per night
  • Rollaway bed fee: USD 35.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Universal's Loews Sapphire Falls Resort Orlando
Universal's Loews Sapphire Falls Orlando
Universal's Loews Sapphire Falls
Universal's Loews Sapphire Falls Resort Orlando
Universal's Loews Sapphire Falls Orlando
Universal's Loews Sapphire Falls
Hotel Universal's Loews Sapphire Falls Resort Orlando
Orlando Universal's Loews Sapphire Falls Resort Hotel
Hotel Universal's Loews Sapphire Falls Resort
Universal's Loews Sapphire Falls Resort Opening Summer 2016
Universal's Loews Sapphire Falls Resort Hotel
Universal's Loews Sapphire Falls Resort Orlando
Universal's Loews Sapphire Falls Resort Hotel Orlando

Frequently asked questions

Does Universal's Loews Sapphire Falls Resort have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Universal's Loews Sapphire Falls Resort?

As of 22 Dhuʻl-Hijjah 2024, prices found for a 1-night stay for 2 adults at Universal's Loews Sapphire Falls Resort on 24 Dhuʻl-Hijjah 2024 start from $248.62, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Universal's Loews Sapphire Falls Resort pet-friendly?

Yes, Universal's Loews Sapphire Falls Resort allows pets (limit 2 total) with a maximum weight of up to 75 lbs per pet. There's a fee of USD 100 per pet, per stay. Service animals are exempt from fees.

How much is parking at Universal's Loews Sapphire Falls Resort?

Self parking is available for USD 33 per night. Valet parking is available for USD 42 per night.

What time is check-in at Universal's Loews Sapphire Falls Resort?

Check-in begins at 4:00 PM.

What time is check-out at Universal's Loews Sapphire Falls Resort?

Check-out is at 11 AM.

Where is Universal's Loews Sapphire Falls Resort located?

This family-friendly Orlando hotel is located in the entertainment district, within a 15-minute walk of Universal’s Volcano Bay, Universal CityWalk, and Universal’s Islands of Adventure. Universal Studios Florida and Mall at Millenia are also within 6 mi (10 km).

Universal's Loews Sapphire Falls Resort Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 968 out of 1326 reviews" "
Rating 8 - Good. 223 out of 1326 reviews" "
Rating 6 - Okay. 67 out of 1326 reviews" "
Rating 4 - Poor. 39 out of 1326 reviews" "
Rating 2 - Terrible. 29 out of 1326 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in Dec 2024

4/10 Poor

Michael

Disliked: Cleanliness, staff & service
Stayed 2 nights in Dec 2024

10/10 Excellent

Ellie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

6/10 Okay

David

Traveled with partner, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Pool and jacuzzi entrance layered with slick tile. Causing me too slip into the jacuzzi and injuring myself. I was treated like it was my fault that the do not use anti slip materials on the stairs that enter the pool. I spent the day getting X-rays and icing injuries instead of enjoying my birthday.
Stayed 8 nights in Dec 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Always perfect fit for our family
Stayed 3 nights in Nov 2024

10/10 Excellent

rosie

Liked: Cleanliness, staff & service
There was a room in front of our with a broken pipe and the carpet in front of our room was drenched for the entire stay . We had to sleep with a loud fan outside our room bec of the continuous water being leaked onto the carpet . I texted customer service for more towels and no answer . Housekeeping did however come and replenish our towels a day later and on our last day there was a construction crew attempting to fix the issue but I am pregnant and slipped a few times coming into our room which was scary . The pool heater was also broken and we were lot able to use it with our toddler . Other than that our stay was good .
Stayed 2 nights in Dec 2024

8/10 Good

Katherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
You can’t beat the convenience of entering Universal from Sapphire Falls! The boat ride over is quick and easy from the hotel, and lines are generally pretty short, too. The staff is always friendly and accommodating.
Stayed 3 nights in Nov 2024

10/10 Excellent

Marvin, Florida

Stayed 1 night in Nov 2024

10/10 Excellent

Jair

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing, the parking fees should be less expensive for guests.
Stayed 4 nights in Nov 2024

10/10 Excellent

Cherie

Stayed 1 night in Nov 2024

10/10 Excellent

John Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great first stay at Universal
Stayed 3 nights in Nov 2024

8/10 Good

HYUNG

Liked: Cleanliness, staff & service
.
Stayed 3 nights in Nov 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

4/10 Poor

julissa

Liked: Cleanliness, staff & service, property conditions & facilities
We booked a pool view room and got a room with a view of trees and the back of a cabana. Called to get another room and there were no other rooms available. After having to ask for some other concessions, because the only thing they could offer was to move us into another room on a different day (which we prefer not to do since we were only there for 2 days) we were offered a free breakfast and a room credit for 2 days. We got the free breakfast but never got our room credit. We will not stay there again.
Stayed 2 nights in Oct 2024

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Paula

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying in this hotel every time that I go!!!
Stayed 7 nights in Aug 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service
Nice employee s
Stayed 4 nights in Nov 2024

10/10 Excellent

Jose J

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Waterfalls and water taxi
Stayed 5 nights in Nov 2024

10/10 Excellent

CARLOS, stratford

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great experience
Stayed 4 nights in Nov 2024

8/10 Good

Victoria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. Loved the boat transportation the the parks. Very convenient.
Stayed 3 nights in Nov 2024

8/10 Good

tiffany

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent facilities! We had an amazing stay. The restaurant in basement was slow, that was our only downside. Everything else was perfect. Really enjoyed it!
Stayed 5 nights in Nov 2024

10/10 Excellent

Shane

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atmosphere and music
Stayed 4 nights in Nov 2024

6/10 Okay

Rocco

Traveled with family
Liked: Cleanliness, property conditions & facilities
Dining dinner options can be better for what you spend. More of a variety is needed. Less Caribbean theme food with larger portions it's very expensive and the portions are tiny
Stayed 6 nights in Nov 2024

6/10 Okay

Lynsey, Augusta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this resort because it was attached to Universal theme parks and offered early entry. However, the prices for everything on site are unreasonably high. I would compare the hotel itself to a $250 stay and we paid double this for a regular room. There were swarms of college kids staying in the hotel and were at the buffett. The staff gave us anniversary pins and told us it would get us freebie items but we never saw any of this and we wore them the entire time. I will mention the staff and service were outstanding and the one thing that stood out. We won’t be coming back to stay here again. It was overpriced for the quality.
Stayed 2 nights in Nov 2024