Find Hotel with a Concierge in Aspen Snowmass, CO

"Our room was large nicely appointed and comfortable. The service is the real issue at this hotel. They are understaffed and don't answer the phone most of the times. The majority of the staff do not seem happy to to provide customer service. When I checked out, they presented me with a bill that included room and taxes which I had already paid through Expedia. It seems very unorganized and like I said customer service is very poor."

"Great staff, great location, very nice unit. We would stay there again without hesitation. My only complaint was the noise from children screaming and running around with ski boots it seemed. "

"The property is right in the heart of Aspen. I block to the gondola, great shopping, easy walk to several good restaurants. Had a locker to store your skis, a working fireplace and furnished kitchen, Right across the street from a grocery store. "

"Hotel Jerome is always an excellent experience. The staff and the property are simply the best in Aspen. The historic and authentic building have all the best modern features one would expect in a 5 star property. There is no better staff or property in Aspen. Love this place! "

"ViceRoy Snowmass Aspen was an amazing five star resort that was a dream ski vacation."

"Beautiful and classic. "

"Excellent service, friendly staff. I’ll definitely stay there again!"

"Outstanding facilities and staff. I cannot imagine staying anywhere else when visiting Aspen. "