Find 4 Star Hotels in Quận Hải An from SAR 229

"Great luxurious hotel. Staff very nice but they don’t speak English or understand English. The management team is amazing helpful and fluent in English. Beautiful pool and amazing rooftop views. Excellent Spa service with sauna and steam bath. "

"We enjoyed our room and the facilities, including the pool. However, we found the food was lacking in quality. Our room wasn't properly cleaned when we arrived (there was someone else's underwear on the floor and the mugs were not clean) and we had to ask the staff to clean it again. That being said, the staff were extremely helpful and kind. They definitely made the stay better. We apparently came during "off season" which made the whole area seem like a ghost town. We did find some good places...

"Overall is good. If our room can be on the second floor, that’s better. The engine sound was too loud in the first floor. "

"Night staff was not nice at the furst day and he cheated the currency conversion. I found that out on the next day. He wasn't nice on the second day either. I also booked a taxi but the taxi came 30 mins late so I was almost late for my flight. Hotel was very expensive compare to its facilities and its service. Hot noodle breakfast was very good though."

"Fantastic hotel with modern amenities. Friendly staff. The pool was also lovely. Highly recommend. "

"Clean, in the middle of nowhere! Quiet"

"The staff is exceptionally kind and always willing to assist, including the security team, who were very helpful. It was a truly delightful experience. While there is some ongoing construction, I look forward to seeing the improvements once it's completed!"

"Although the room in this hotel was great, the average rating was due to the staff's lack of control and enforcement of basic common sense rules of a hotel. They had several tours staying at the hotel, and the tour members were running amok. The noise they were making was unbearable. When we first entered the lobby there was a member of the group with a bullhorn singing and carrying on. This continued on the various floor in the night, and very early morning with no consideration of other...

"We had a wonderful experience with Le Regina. It was a unique experience and the best way to see Ha Long Bay."

"Friendly at first at the desk after that no good mornings or even a hello and the rooms are clean but leaking water from the shower door wouldn’t close to the jacuzzi leaking water all over the floor plus it didn’t work and the refrigerator didn’t work and we had our clothes washed and had a very friendly person help us with questions on our clothes getting washed and got them done in a timely manner I appreciated her very much but I would say fix your things in the rooms before giving them to...

"The property is pretty new . The horrible thing is service. I request the room service to get the spoon but the person who pick up the call said I need to go downstairs to get the spoon in hotel restaurant by myself."

"I don’t have enough words. From the customer service booking my stay, accommodations, attention to personal detail and service on board I can’t say enough. I thoroughly enjoyed the excursions! It was a cool and cloudy day, and ai loved my stay so much i plan on re booking when the weather is much nicer! "