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"The pool"

"amazing! beyond happiness! the staff is incredible, we felt taken care of always, everyone made us feel at home and pamperd. landscape is spectacular. the spa is super good. hotel reopened after tasteful, elegant yet laidback remodeling. villas are super comfortable, with amazing bathroom, private pool and terrace area. we loved every minute of our stay. thank you so much banyan! "

"Excelente atención por parte de la Srita. Luz en front desk. "

"Very nice "

"First time here and I love it! The view, people and everything "

"I read a review that said the staff was the best thing about the hotel and it is true, they do what they can and what is within their reach, unfortunately the hotel fails in several aspects. I went in the low season (beginning of March) and there were 2 events (a wedding and a birthday party) I don't know if the hotel miscalculated but during meal times the restaurants were packed with people having to queue for up to half an hour and once you had gotten a table, the food was gone and you also had to wait up to half an hour for the buffet trays to be refilled, the queues at the 3 bars were the same, queues and more queues."

"Clean "

"The hotel staff were friendly and helpful. There are lots of places to walk to nearby in Acapulco but some of the streets were a mess and was covered in rubbish, litter, and spillages. The hotel itself looked not as good as the photos on the Expedia hotel listing. The metal fences sounded the hotel were corroded and rusty. The bedroom ceiling was covered in black mould. The bathroom sink was covered in mold behind the taps. The toilet, the shower and the sink looked old. The shower head was corroded and rusty and it looked as though it had not been cleaned or maintained in years. There was only plug socket to charge your phone. The view from the bathroom faced a brick wall with heat pumps or commercial fan units between the hotel room and another hotel room across from me. The curling fan was not wired up correctly and did not function. The air conditioning unit looked old and the remote control for the air conditioning unit had a damaged LCD display. The TV did work but it had a circle spot on it where something had clearly damaged the TV. The hotel room smelt bad sometimes and the smell would only disappear after using the conditioning. "

"Friendly staff, and great amenities. Service was great. "