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"I love that this hotel was completely different than what I expected. Upon arriving I was pleasantly surprised by the bed & breakfast style of the hotel and the nostalgic memorabilia displayed throughout the hotel as well. The staff was very informative and accommodating to my needs while speaking english. I felt right at home. The free hot chocolate was delicious which I sipped graciously in the living room after a hot soak in the private onsen. I had such a relaxing experience. I am looking forward to visiting Yufuin again and returning to this hotel! "

"Cuisines are authentically Japanese and people are very friendly. The room was squarish and spacious as well "

"Location is good and the hotel is morden. Staffs were very nice and friendly. We had a good time there."

"Excellent staff and amenities!!"

"Excellent service and food"

"Great hospitality"

"Everything is perfect! Staff is so awesome & Ryokan is well maintained. Only concerns are internet connection is bad & the constant phone call buzzing. Our check out is 10am but by 9:40am they’d started buzzing us."

"It’s a very small Ryokan. Nothing much around the area. To only enjoy the room and onsen. Basic necessities. Quiet and has lots of greenery. Get to enjoy the traditional feel of a Japanese onsen. Transportation & food not included."

"Comfortable stay at Baien resort and walking distance 10 mins to the lake and shopping trip. Took a taxi from Yufuin station and cost JPY800. We enjoyed our stroll and admiring the autum foliage while walking out to the lake. It has 2 nice private onsens and 1 separate public onsen for male and female. Dinner and breakfast were delicious, staff are friendly. Recommended and enjoyable stay. "