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"Wonderful experience for our family trip. Staff are kind , considering, and organizing. The place itself is very clean, authentic, and unique in terms of architecture of the building and facilities. I would love to revisit it. "

"Heater was very noisy hard to sleep. Location is hard to get to only by car"

"Room was comfortable. The in-room onsen was amazing."

"We love the facility and staff. Hope we can visit again in the future."

"I love that this hotel was completely different than what I expected. Upon arriving I was pleasantly surprised by the bed & breakfast style of the hotel and the nostalgic memorabilia displayed throughout the hotel as well. The staff was very informative and accommodating to my needs while speaking english. I felt right at home. The free hot chocolate was delicious which I sipped graciously in the living room after a hot soak in the private onsen. I had such a relaxing experience. I am looking forward to visiting Yufuin again and returning to this hotel! "

"Cuisines are authentically Japanese and people are very friendly. The room was squarish and spacious as well "

"Location is good and the hotel is morden. Staffs were very nice and friendly. We had a good time there."

"Excellent staff and amenities!!"

"Excellent service and food"