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"Staff and service are excellent!"

"Heater was very noisy hard to sleep. Location is hard to get to only by car"

"Room was comfortable. The in-room onsen was amazing."

"We love the facility and staff. Hope we can visit again in the future."

"Everything was top notch. The rooms were large, clean, well equipped. The most amazing thing was definitely the food, was by far the best I’ve had in Yufuin after traveling here for more than 10 years. There were onsen inside your room, two infact, one indoor and one outdoor. Note there are no public bath "

"I love that this hotel was completely different than what I expected. Upon arriving I was pleasantly surprised by the bed & breakfast style of the hotel and the nostalgic memorabilia displayed throughout the hotel as well. The staff was very informative and accommodating to my needs while speaking english. I felt right at home. The free hot chocolate was delicious which I sipped graciously in the living room after a hot soak in the private onsen. I had such a relaxing experience. I am looking forward to visiting Yufuin again and returning to this hotel! "

"Cuisines are authentically Japanese and people are very friendly. The room was squarish and spacious as well "

"Location is good and the hotel is morden. Staffs were very nice and friendly. We had a good time there."

"Excellent staff and amenities!!"