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"I thoroughly enjoyed the aesthetics of the property and how comfortable the rooms were. The staff was very professional and responsive. The onsen facility was clean and relaxing. I look forward to visiting again. "

"This was the first time my best friend Lina and I had stayed at a ryokan, and although it was a perfect trip overall, the only difficult part was walking up the hill to the ryokan with our luggage. The staff were very kind, and the two breakfasts and two dinners, each featuring exquisite delicacies, left us in awe every time. The temperature of the hot spring water was just right and gentle. What truly moved us, however, happened after we had checked out. While we were waiting in line at the Yufuin Station, the ryokan owner hurried toward us and handed me my sunglasses. The truth is, I had left the sunglasses behind, thinking they were too old to keep. The owner had noticed I had left them and retrieved them while cleaning. We were so touched that we almost cried. We will definitely recommend this place to our friends and family, and we are already planning our next visit. Arigatou gozaimasu!"

"Beautiful, modern, very tastefully decorated property. The front desk attendee was very hospitable, a warm welcome to our first time in Yufuin! Gems is a minute walk from the station / bus stop, and is located centrally to Yufuin town. The walk to Kinrin lake was beautiful, with views of the mountain on the street. The room we booked was incredibly spacious, and although designed for 4, did not feel too empty for 2. The bathroom is so well done and so clean, with a huge bath tub that just invites a private soak. We would stay again next time! "

"Excellent dinner plan in a private room, must try. Also don’t miss out their free private Onsen! All staffs speak excellent English. Giant room."

"The stay was very good. The food was good too"

"Amazing service all around. We were greeted straight away, shown to our room and the available facilities. The ryoken was very peaceful and clean. Dinner was 10/10 and we had lovely onsens to enjoy."

"An interesting mix of retro western with Japanese style onsen and gardens, this hotel offers rooms with huge, king size beds. We opted for the kaiseki dinner, and they were able to accommodate even though we didn’t reserve it at the time of our booking. The meal was excellent with a range of courses. We drove here, but it looks to be a 20 minute walk from the charming parts of Yufuin"

"good!!"

"Very good service from the staff "