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"Adelina the receptionist at the front desk was exceptional. She went above and beyond to help us find areas to visit and answered every single question we had. Adelina should be compensated for her excellent service. Room was super spacious and it is a real 5 star hotel and treatment. "

"Service very good, doorman is very helpful"

"退房时，服务员唐嫣很热情的帮助我搬行李，服务到位"

"We enjoyed the facilties, the receptionists, the restaurant hostesses, the housekeepers and the doorman. Everyone was extremely polite and always welcoming you back to your rooms for exciting. It was a spotless hotel. The food for breakfast had a great variety as well as quality food for all to enjoy, whether you are of Chinese descent, Asian in general or of any other various ethnicity. I appreciated their organization with receiving packages as well as I had notified them of a package arriving the next day. The rooms were always kept clean and organized to where we left our personal belongings and they always refilled what we had used. The rooms are modern and comfortable with convenient tables for eating or working. Appreciated the large TV if you do watch. The only thing we didn't enjoy as much was the design of the shower stall and the mirror placement. If you are not a couple, one person has to be mindful to not look in the direction of the shower. Otherwise, it was great. The water pressure was perfect and the products given to use were good as well. The subway station is 15 mins away however, so it is not the closest but, there are bus stops nearby as well as a lot of restaurants. Would recommend and would stay again."

"Excellent hotel. Recommended"

"Very comfortable accommodations. The bedding was nice. The hotel is within walking distance to shopping, restaurants, and the Forbidden City."

"Must stay at Four Seasons Hotel ! Welcoming, best customer service, convenient and whatever you need as a tourist. I am happy that I stayed there."

"I stayed at the property for one night and it was a beautiful facility and very well appointed. I wished I had been able to stay longer to enjoy it amenities. I would definitely stay at the hotel and recommend it highly to others."

"I want to extend my heartfelt thanks to the staff at Shangri-La Beijing for making my stay so enjoyable.Your care and attention truly made a difference. Special thanks to Zoe, David, and the amazing concierge team—you went above and beyond. You’ve definitely earned a loyal customer!"