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"Good"

"Great location walkable to everything. The staff is fantastic, so helpful with many recommendations and their English is flawless. Lotte City Hotel is reason enough to revisit Seoul. I look forward to staying here again. "

"I stayed for 2 week at this property and it was great! The service was very nice and they were very helpful when it came to any questions I had about the area or transportations. The place was always clean and very close to multiple forms of transportations. My only bone to pick was that I couldn't control the air conditioning. I was HOT at night but opening the window fixed that issue so no ruined trip there. Other than that very nice hotel "

"The service was top-notch—staff were professional, friendly, and attentive. Whether it was check-in, housekeeping, or just holding the door or calling the elevator, everything ran smoothly. The location was a plus. It provided easy access to the metro right outside the door, and great coffee, confidence, and dining options nearby on foot."

"Very clean and friendly hotel close to everything as a tourist for visiting Soul. "

"This hotel exceeded my expectations in every way. The staff were incredibly friendly, welcoming, and went above and beyond to ensure a great stay. The location was perfect—close to everything, making it easy to explore. The property was spotless, with excellent cleanliness throughout. Highly recommend for anyone looking for a comfortable and well-located stay with exceptional service."

"Always great"

"Perfect, had a wonderful experience."

"I have really enjoyed my stay here , as I had very good rate at this time. Even though it's inconvenient, far away from many activities, it's ok as the room and service are very good. I have tried to book again for my next trip but the rate has doubled. "