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"Our favourite hotel/stay during our trip to multiple cities in Mexico. Staff are very attentive and welcoming and professional. They even helped us arrange for private transport for a large party back to CDMX after our existing driver cancelled last minute. Room and facilities are beautifully maintained. The hotel and surrounding compound are a great reflection of the local culture, architecture, and artworks. Plenty of outdoor seating options to lounge and relax and enjoy the view. This is probably the best view of the surrounding mountains of any institution in the city as we know of. They are also actively building more of their outdoor areas and terraces so this hotel’s compound will only look better in the months and years to come. Location is walking distance to the main streets with plenty of excellent dining options. The free breakfast is appreciated and full of options. The only critique is that the shower in our room did not consistently have hot water, although it did have at least warm water usually. Would definitely stay here if we visit Tepoztlan again. Will definitely recommend it to friends and family."

"The hotel is luxurious, the service is outstanding. The food was first class. Six stars hotel "

"Servicio en alberca pésimo hay que ir a buscar al personal al área de restaurante "

"This property and the employees were great, very clean, beautiful and friendly place. Great for young families and couples. Unfortunately we didn't have an opportunity to try the restaurant, however it looked like they had a nice variety of food for breakfast. Our only complaint would be the water pressure in the shower was very low. If the hotel could have a detachable shower head it would be more helpful. Thank you Casa Francisco!"

"Beautiful hacienda like facility. "

"Really enjoyed the stay"

"We loved this place! Very nice staff and facilities!"

"Room was to small and food to expensive "

"BUENA ATENCION Y HABITACIONES Y ESPACIOS LIMPIOS"