Find Family Hotels in Urbandale, IA

"Nice"

"I ran into a minor issue as there was a mix up about extending my stay, Brandon helped me so much, resolved my issue in a matter of seconds with so much reassurance! I appreciate his understanding as he trained his staff to do the same! "

"We had issues with the heat blowing cold air in the room. When the maintenance person came to help he was abrupt and rude, pushed a few buttons and then snapped “Is it blowing cold air NOW?!!? before turning and leaving. When I asked why he spoke to me that way he refused to answer. Ten minutes later it was blowing cold air again. When I went to the front desk he was talking about me and shushed everyone at the desk. He had to come back up and fix it (it still didn’t fix it) and refused to apologize. I had to make another trip down and ask to be moved to another room. The staff never apologized for his behavior and I had to ask for the name of the manager. When you drop $200 on a room for one night you don’t expect to be treated so rudely. "

"Quality at a reasonable price with great staff customer service "

"We been to the Revel a few times on road trips through Des Moines. It allows pets, the facilities are great, it’s quiet, and the breakfast was lovely. "

"The fact that the gentleman working the bar would provide a bottle of water to go with the cocktails, so people stay hydrated."

"Hotel has recently been remodeled and the rooms and lobby are very clean and updated. Free breakfast includes eggs, bacon, sausage and biscuits along with waffles. Recommend"

"Very affordable, very clean, nice owner. We stay here on our cross country trips. "

"Breakfast was wonderful, staff was very friendly, service was excellent. "