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Holiday Inn Hotel & Suites Des Moines - Northwest by IHG

3.0 star property
Hotel in Urbandale with airport shuttle service and area shuttle service

Choose dates to view prices

Photo gallery for Holiday Inn Hotel & Suites Des Moines - Northwest by IHG

Exterior
In-room safe, desk, iron/ironing board, free cribs/infant beds
Meeting facility
Front of property - evening/night
Bar (on property)

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Breakfast available
  • Bar
  • Housekeeping
  • Pool
  • Pet friendly
The current price is SAR 334
SAR 374 total
includes taxes & fees
23 Mar - 24 Mar

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Standard Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Pillow menu
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Pillow menu
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (Living Area)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom (Living Area)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Pillow menu
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Parlour Room)

Suite, 1 King Bed (Parlour Room) | In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed (Parlour Room)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Pillow menu
  • Sleeps 4
  • 1 King Bed

Standard Room

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Pillow menu
Hair dryer
  • Sleeps 2
  • 1 Twin Bed OR 1 Queen Bed

View all photos for Suite, 1 King Bed (Additional Living and Dining Area)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed (Additional Living and Dining Area)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Pillow menu
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds (Additional Living and Dining Area)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 2 Queen Beds (Additional Living and Dining Area)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Pillow menu
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Pillow menu
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Communication Accessible)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 2 Queen Beds, Accessible (Communication Accessible)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Pillow menu
Hair dryer
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (Living and Dining Area)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom (Living and Dining Area)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Pillow menu
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Living Area)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom (Living Area)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Pillow menu
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Living and Dining Area)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom (Living and Dining Area)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Pillow menu
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility Roll-In Shower)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Accessible (Mobility Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Pillow menu
Hair dryer
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
4800 Merle Hay Rd, Urbandale, IA, 50322

What's nearby

  • Merle Hay Mall - 3 min drive - 2.2 km
  • Drake University - 8 min drive - 7.6 km
  • Living History Farms - 10 min drive - 12.2 km
  • Wells Fargo Arena - 11 min drive - 13.3 km
  • Iowa Events Center - 11 min drive - 13.4 km

Getting around

  • Des Moines International Airport (DSM) - 34 min drive

Restaurants

  • ‪Chick-Fil-A - ‬3 min drive
  • ‪McDonald's - ‬4 min walk
  • ‪Casey's General Store - ‬2 min drive
  • ‪Sonic Drive-In - ‬13 min walk
  • ‪Buffalo Wild Wings - ‬17 min walk

About this property

Holiday Inn Hotel & Suites Des Moines - Northwest by IHG

Hotel near Drake University
You can look forward to a free roundtrip airport shuttle, shopping on site, and dry cleaning/laundry services at Holiday Inn Hotel & Suites Des Moines - Northwest by IHG. Free in-room WiFi is available to all guests, along with a bar and a 24-hour gym.
You'll also find perks like:
  • An indoor pool
  • Free self parking
  • Buffet breakfast (surcharge), a free area shuttle, and express check-in
  • A banquet hall, luggage storage, and free newspapers
  • Guest reviews speak highly of the helpful staff
Room features
All 198 rooms include comforts such as pillow menus and air conditioning, as well as thoughtful touches like free WiFi and safes. Guest reviews highly rate the clean rooms at the property.
More amenities include:
  • Free infant beds and free extra beds
  • Bathrooms with free toiletries and hair dryers
  • 37-inch flat-screen TVs with premium channels
  • Refrigerators, microwaves, and coffee/tea makers

Languages

English, Spanish

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  • Hot Tub
  • Breakfast included
  • Parking included
9.0 out of 10, Wonderful, 679 reviews
The price is SAR 323
SAR 361 total
includes taxes & fees
30 Mar - 31 Mar
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Free 24-hour roundtrip airport shuttle
  • Free area shuttle up to 2 mi

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: USD 15 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • 24-hour fitness center
  • Indoor pool
  • Shopping

Family friendly

  • Free area shuttle
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Refrigerator

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop

Business services

  • Business center
  • Conference space (15000 square feet)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Free cribs/infant beds
  • Free rollaway beds
  • Pillow menu

Bathroom

  • Bathroom (partially open)
  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • 37-inch flat-screen TV
  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per stay
Service animals are welcome, and are exempt from fees
Up to 50 lbs per pet
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 15 per person
  • Pet fee: USD 20 per pet, per stay
  • Service animals are exempt from fees
  • Refrigerator fee: USD 7 per night
  • In-room microwave fee: USD 7 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel Moines Northwest
Holiday Inn Moines Northwest
Holiday Inn Hotel Moines Northwest Urbandale
Holiday Inn Moines Northwest Urbandale
Holiday Inn Hotel Suites Des Moines Northwest
Holiday Inn Hotel Suites Des Moines Northwest an IHG Hotel
Holiday Inn Hotel & Suites Des Moines - Northwest by IHG Hotel

Frequently asked questions

Does Holiday Inn Hotel & Suites Des Moines - Northwest by IHG have a pool?

Yes, this property has an indoor pool.

Is Holiday Inn Hotel & Suites Des Moines - Northwest by IHG pet-friendly?

Yes, this hotel allows pets with a maximum weight of up to 50 lbs per pet. There's a fee of USD 20 per pet, per stay. Service animals are exempt from fees.

How much is parking at Holiday Inn Hotel & Suites Des Moines - Northwest by IHG?

Self parking is free at this property.

What time is check-in at Holiday Inn Hotel & Suites Des Moines - Northwest by IHG?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Holiday Inn Hotel & Suites Des Moines - Northwest by IHG?

Check-out is at noon.

Does Holiday Inn Hotel & Suites Des Moines - Northwest by IHG provide a shuttle to the airport?

Yes, there's a free airport shuttle.

Where is Holiday Inn Hotel & Suites Des Moines - Northwest by IHG located?

Situated in Urbandale, this hotel is 1.4 mi (2.3 km) from Merle Hay Mall and 2.3 mi (3.6 km) from Pioneer Hi-Bred Headquarters. Buccaneer Arena and Iowa Gold Star Military Museum are also within 6 mi (10 km).

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Holiday Inn Hotel & Suites Des Moines - Northwest by IHG Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 409 out of 946 reviews
Rating 8 - Good. 290 out of 946 reviews
Rating 6 - Okay. 135 out of 946 reviews
Rating 4 - Poor. 74 out of 946 reviews
Rating 2 - Terrible. 38 out of 946 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind staff, nice to have Bennigans connected to hotel too
Stayed 1 night in Mar 2025

8/10 Good

Wendell

Any complaints we had, was taken care of promptly
Stayed 2 nights in Mar 2025

6/10 Okay

maryam

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff and front desk was very kind and helpful. The entire property is run down, inside and out. Many m not very well maintained. Many areas in need of repair in the room. Toulet runs,smoke detector was installed improperly. The faucet in the tub was very loose.
Stayed 1 night in Mar 2025

8/10 Good

Taylor

Nice hotel
Stayed 1 night in Oct 2024

8/10 Good

Jeffrey

Liked: Staff & service, amenities, property conditions & facilities
Staff was very good. It was snowy and the entrance and parking lot were not cleared. Floors needed vacuuming. We found popcorn on the floor in our room.
Stayed 1 night in Feb 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly front desk staff. Clean, very quiet, and felt safe.
Stayed 2 nights in Oct 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favorite place to stay in Des Moines, great location and cleanliness
Stayed 1 night in Aug 2024

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean great shower good location
Stayed 1 night in Sep 2024

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel and out room was very clean , room was quiet with a comfortable bed and clean bathroom.
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay, comfortable and clean
Stayed 1 night in Jun 2024

10/10 Excellent

Lee

Should have free breakfast!
Stayed 1 night in Nov 2024

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great!
Stayed 1 night in May 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean at the hotel.
Stayed 1 night in Aug 2024

10/10 Excellent

Abdirahman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good stay.
Stayed 1 night in Jul 2024

8/10 Good

Jacob

Liked: Cleanliness, staff & service
Very little lighting in the rear parking lot
Stayed 1 night in Dec 2024

8/10 Good

Typhanie

Liked: Staff & service, amenities
This hotel needs to be updated.
Stayed 3 nights in Nov 2024

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, amenities
This is the second time I've stayed at this property, with a few more visits scheduled over the next couple months. The area itself is not great as it's a seedy part of Urbandale, however the hotel itself is tucked away off the main street and is fairly clean and welcoming. The staff has always been top-notch and the rooms (cleanliness and amenities) is adequate if you just need a safe, clean place to lay your head. Definitely would recommend this location.
Stayed 3 nights in Oct 2024

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice, clean hotel, easy parking, restaurant right next door! Awesome experience!
Stayed 1 night in Aug 2024

8/10 Good

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to interstate, food and gas nearby Check in through Expedia was easy, the booking desk attendant was friendly and very helpful Pool was a little chilly and no hot tub if that is your interest. We stayed overnight on trip to KC. Would stay again if the need arose
Stayed 1 night in Sep 2024

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly one of the finest hotels I've stayed in my countless trips while heading from Michigan to Colorado.
Stayed 1 night in Jun 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
I felt very safe here, and very friendly and helpful front desk staff (Caleb!) and the shuttle driver (Kevin). My only suggestions would be to skip thebweekend breakfast buffett, wish the pool water wasntbso cold, housekeeping staff spoke no English sonitbwas difficult to ask ffor fresh linens when I neded then.
Stayed 2 nights in Oct 2024

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and everything within the property was and is great, however is in a seedy part of town. The hotel is relatively secluded so no issues but worth knowing.
Stayed 3 nights in Oct 2024

6/10 Okay

Aubrey

Liked: Cleanliness
Disliked: Staff & service
Rude service staff
Stayed 1 night in Dec 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel; price was reasonable, included nice breakfast
Stayed 2 nights in Feb 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
The motel is a bit warn, but very nice and clean.
Stayed 1 night in Jul 2024