Find Hotel with a Concierge in Toluca

"We had a nice few days with my husband and mother. However, the adult pool needs cleaning and the food (snacks - ceviche) we ordered in the pool was not what we expected. Perhaps, it is the way they do that in Ixtapan. They exchanged it for another dish but it was not to our taste (meat of Pepito was not of good quality). Other than that, the staff were great. We had an extra bed brought in at no cost. Food in restaurant was great too. Perhaps check if there are still doing renovations when you go as the noise of the drill was a bothersome in the early afternoon when we ate there. It got solved when we moved to eat in the terrace, beautiful sights to the mountains and chant of birds. "

"Jose who was one of the few people who spoke English was so helpful. Always ready to support, helped with baggage, offered to go to the pharmacy for us, always asking how we were and always greeting peoples "

"They don't seem to be aware of the VIP access/amenities or upgrade -- that is not good"

"Fabulous location"

"Beautiful and peaceful surroundings, truly immersed in nature. Lovely spa and delicious food!"