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"We stayed at this hotel for a family birthday. It was a big zero birthday so we did think they might produce a cake in the room or something but they didn’t. Arunn came with a package that included dinner the executive lounge and cocktail making. It didn’t come with breakfast which is a bit frustrating because there is no breakfast in the executive lounge however from 2 o’clock they do afternoon tea and at 5 o’clock they do drinks and nibbles, but we didn’t really want to have any of that because we were already having dinner in the hotel which was included in our package. They seemed a little bit unhelpful and I suggest the Product Manager perhaps have a look at this for future days, there’s only so much food you can eat in a three or four hour time, but then you’re starving in the morning. Probably the best thing about this hotel is it location at the top end of Oxford Street Also, the bottomless brunch is pretty good value as well which we had on the day we left as a big family meal we had a brilliant service The one thing that really lets the hotel down is the lift which seem chaotic at the best of times six lifts but there’s always about 20 people outside queueing In addition the hotel rooms are a little bit disappointing for London quality. They’re a bit of a travel lodge standard where is the reception and communal areas are slightly high-quality "

"Staff was very friendly and helpful especially the lady that checked me in. Wish I caught her name. Room was clean and couldn't fault the cleanliness. Carpet need replacing though and it needs a lick of paint as alot of scuff marks around the skirting. Aircon didn't work and broken which meant room was ridiculously hot."

"Neat and tidy. Conveniently located for our trip. Breakfast was great. Room was sufficient for the two of us. Our first room assigned to us did not have clean sheets but we were allocated a new room immediately. "

"We had two rooms next to each other, the entrance and welcome is 5 star and the overall feel of the place a location near Buckingham Palace makes this feel like a very special hotel. The restaurant gives guests a free token for a drink which is a nice touch and you can mix the bar and restaurant menu which really please my two teens and my mum in her 70s. Something for everyone. Would highly recommend this hotel."

"Nice hotel. Good location. Clean."

"..its simply amazing"

"Realty friendly & central, would stay again ;)"

"Great location for overnight before international flight. Proximity to T2 and T3 are so convenient. Hotel is well maintained and good value. "

"We were able to check in early from our long flight. Front desk was very accommodating. Room was clean, bed was comfortable. "