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"One of the best hotels we stayed at during our trip. It’s easily accessible from Luzern station via bus 51 or 52, with the bus stop right outside the hotel. The hotel is well-equipped with amenities for children, including a playroom and a separate diaper-changing area. Both the hotel and the rooms are very clean and well-lit, and my room even had a balcony. While there isn’t a kettle in the room, the staff will happily provide one upon request. A complimentary breakfast is included with your stay, which is a nice perk. The staff was exceptional—they helped store my medicine in their refrigerator, and since I didn’t have phone service, one of the staff members kindly let me use her phone to order dinner. They also lent me plates and cutlery for my meal in the room. Overall, the staff went above and beyond, and it was by far the best experience I’ve had with hotel staff. I would highly recommend staying here!"