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"Location, staff, ambiance "

"Great stay, I will book again"

"Great location to get around and good value for money. Had an excellent stay "

"best location in town!!! garage attached for easy drive into the city. great bar"

"The hotel was in the perfect part of the city! We had our 3 young children with us and I couldn't have asked for a better location. Central Park is RIGHT there. Plenty of delicious food. Times Square is close enough to walk to but far enough that you don’t feel like you’re in the middle of the crazy. Subway stop is steps from the entrance and NYC has the best public transport system in the US. Just a wonderful weekend and I can’t wait to go back!"

"Very clean and even though the way the entrace gets a little to get used to, makes sence from the security stand point. Would stay there again without hesitation. "

"Staff is attentive and helped me check in early and gave me an upgraded suite. Very accommodating "

"Location, location, location"

"I received exceptional service and truly felt cared for and respected. The level of compassion shown by the staff at Lotte Palace was beyond anything I have experienced before. Thank you to the team for their remarkable dedication. With many staff members having 20 to 40 years of service, I can see why this place stands out."