Find Luxury Hotels in Puerto de la Cruz

"All staff were very professional and Mannerable."

"Had a great time, rooms were great with fantastic sea views. Staff were friendly and the food, swimming etc were good. The only feedback I'd provide is the room keys, we had to go to reception daily, to get them unlocked and, no, they weren't near mobile phones. "

"only fault no sky or bbc news"

"Staff was amazing and rooms were really clean "

"Nice hotel, really helpful reception staff. Bar staff a little under staffed. Bedrooms and facilities generally are great. Air con in the room is clearly restricted to around 20-21°C which was a little to warm, despite the controls reading 16."

"Our weekend stay was excellent, The hotel was excellent for the trip. The staff very friendly and helpful. A couple of items required attention in the bathrom……fixed immediately."

"Avoid Avoid Avoid!!! Please listen to reviews! If you can live on toast in the morning and just chips at night then good luck to you as you have 0 section and never any Spanish food. Also unless you are all inclusive you cannot get any drinks at all including alcohol also if you want water for you room or heading out for day you have to pay. Decor extremely dated and rooms have carpet 0 heating or air con. "

"In short, the stay was positive and I would go again - but there were a few things that were below expectation, especially for a 4-star hotel. Otherwise, great overall. Negatives: No air conditioning: even tho we visited in Nov, still struggled with the hot & humid air - thankfully the staff were able to provide a fan upon request which partially helped. Sewage smell: an unpleasant smell was present in the toilet/bathroom especially throughout the first 2 days. Cockroach: live cockroach...