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"Very affordable considering it has a lot of facilities that far more expensive properties would have (e.g swimming pool, buffet breakfast, etc). Some I am sure are critical of the fact that some surfaces might need a second coat of paint or tiles to be modernised around the pool, but we won’t be. As a family we couldn’t ask for more, we had a quiet, ground floor room with comfortable beds, access to the leisure centre and free breakfast and meals for the children during our stay. There are even board games to play in the lounge and child friendly options and colouring packs at breakfast time. Staff were always courteous and friendly and clearly work hard as we found the same people waiting on or attending to us over the three days that we stayed! The hotel is really well located for close drives to Warwick, Stratford and West Midland Safari Park so for us as a family, it achieved everything we wanted it to be. "

"Lovely one night stay whilst visiting family. Comfortable beds and a nice buffet breakfast. Only improvement would be a slightly larger shower cubicle."

"Very well situated hotel in the heart of Malvern. The staff were friendly and helpful and the breakfast was very good. We opted for one of the cheaper rooms and so did not have a view, but the room itself was absolutely fine and was good value. We have found that more and more hotels are charging for parking, so the free parking here was very welcome."

"Lovely two night stay, ate in the first night which was lovely. All the staff were great, we found them all very helpful and they are an absolute asset to the Hotel (especially in this day and age when hospitality staff are hard to find) I used the spa and had an amazing back massage. Would highly recommend and will be booking again."

"Everything was to a very high standard the only downside is that in a twin room for the right hand side bed there is no electricity socket or charging point, both are on the left side only which is very inconvenient "

"Good size room with comfortable beds. Pool and sauna and steam room in good order. Easy for travel to glocester and airport as well Cheltenham "

"Started overnight for couple's spa break. Pool/spa facilities are great. Rooms are clean and comfortable with decent amenities, though the TV was old and out dated, hard to navigate channels and didn't have any streaming apps. Restaurant food was great, only slight issue was speed of service. Started arriving before drinks and when we asked for our wine a second time just told "the bar is busy" no apology or even confirming it would be checked on. "

"Nice clean room, comfortable bed, great shower. Staff all very friendly. Decent gym & pool. Very nice breakfast."

"I don’t think we have ever been to such a good hotel for dogs. How lovely to have a comfortable and plush separate dining room to enjoy food with the dogs. How lovely to have the big garden so accessible and what a beautiful hotel. I would recommend it to anyone. I would just like to comment about breakfast. The first morning. Chose a selection for English breakfast. But just because you don’t want tomato and mushroom and hash brown for example, shouldn’t mean that you only get half a plate of food. If you only ask for sausage and beans and Egg then surely give two sausages and a bit more egg. My daughter was hungry after that breakfast. The plates are cold and the brekkie Luke warm. The second morning they gave our tea and coffee to another table and we had to wait ages. The food order came out wrong and there were many people complaining - missing food - forgotten food. The continental breakfast buffet was not replenished once used and there were still guests coming in. The fact that there were 170 guests is no excuse for a seamless breakfast. A hotel breakfast is the mark of a hotel. The drinks are very expensive which is a shame but from a constructive perspective I hope that you take a fresh look at the breakfast experience "