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"The property was very clean and tidy. Our room was really really nice, the decor was old with a modern touch. The staff were very good. We were able to get a late check out and when we turned up at 2 o’clock one hour before check-in, our room is ready and we were able to get in. as it was our anniversary we had a little plate two small sponge cakes with happy anniversary written in chocolate left in a room on arrival which was a lovely touch. Breakfast in the morning to the room was on time hot and what we asked for. The only downside to our stay was it included dinner as well as breakfast. Our evening meal in Colson‘s restaurant was let down by poor service from staff members who had no idea what food was or wasn’t on the menu, and was gutted that there was an additional £10 charge to have items from the grill section when one of those items was the same price or not cheaper than other items we could have included in our deal. As for desert there was six items on the menu and they did not have two of them at all and one other only had half of the availability for that desert. So I can’t down the hotel I can only down on how I feel about Colson’s the restaurant."

"Perfect as always "

"Who ever designed the property has my admiration to construct that hotel within the space available was superb."

"As always a warm welcome from fantastic tentative staff. Room spacious clean and with everything needed. Fridge definitely a bonus. Breakfast great as usual. Will always keep coming back"

"It was a lovely Xmas break for a couple of days and it was lovely the staff were lovely and very helpful and carried my bags out to the taxi that was the receptionist and the lady making the bed carried my luggage down 3 floors to reception as I was feeling ill….. Thank you Copthorne hotel!!!!! MRS MARY EDWARDS…."

"Hotel was great, receptionist was very friendly and helpful "

"Much better than we had any right to expect for the money. The people in the room next door were clearly having a bit too much fun, but we can’t blame the hotel for that."

"Ready comfortable warm christmas atmosphere great food comfortable room had a great time there"

"All OK no problems "