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"A lovely place! Staff were friendly and helpful. The hotel has a tasteful decor and pleasant ambience. The room was comfortable and spacious, and the breakfast was excellent. Close to the station and just a short walk from the town centre, the location could hardly be better. Highly recommended on all points!"

"The stay was as usual excellent . The only unfortunate issue, which was not the hotels fault, was a couple of rather loud and obnoxious people in the bar (who were not guests) that were verbally abusive to staff , using unfortunate language. This will not colour my opinion of the hotel and staff who are wonderful. Thank you for a lovely stay and a special mention to Joseph in the bar who looked after us all evening."

"Usual top quality service. No issues"

"My friend and I visited for a relaxing break. It was the perfect escape from the hustle and bustle of daily life. The spa facilities were lovely, and there were a variety of treatments that left us feeling pampered. The staff were attentive and made sure every detail was taken care of, making our stay enjoyable. The following morning breakfast was hot and delicious, however it is only served until 9:30. We wanted a bit of a lazy morning as we were taking a break from school runs and we felt a little rushed, and not all items were available as we had picked the last slot. This didn't detract from our stay, but would prefer a 10am breakfast option. Overall the tranquil atmosphere and excellent service make this hotel a great option for anyone seeking some peace and indulgence. Highly recommended!" "

"This hotel was really lovely, staff very friendly and happy,and the breakfast was delicious one of the best we’ve had in a hotel, always topping up with freshly cooked food, well done,"

"I’ve stay at this hotel when it had the previous owners. Even know it’s in a middle of having a refurbishment the hotel was extremely clean and tidy, only one problem was the pillows being extremely thin. It was a really nice touch to have a kettle in the room but maybe have spoons instead of wooden sticks. But apart from that it’s all coming along nicely, i definitely prefer the key card instead of an actual key. Me and my partner will be back!"

"Good location "

"Excellent location & great customer service"

"Friendly, helpful staff. Very clean room with toiletries included. Short walk from merry hill shopping centre."