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"A beautiful hotel near the river and across from the train station, yet far enough so there’s no noise. We loved our stay here. The onsen was fabulous, for theee people the room was spacious. A perfect place"

"Clean, quiet, large room, views, onsen"

"The staff are very helpful. Shuttle bus offers a great deal of convenience. "

"The hotel, staff & the food are exceptionally good! We’ll definitely go back again! "

"The private onsen was amazing, refreshing, and relaxing. The 12 course breakfast and dinner was delicious. We stayed 2 nights and had the shabu shabu hot and crab dinner the next. The staff was superb. All our needs were met and exceeded customer service. The whole place was clean and quiet. Perfect for celebrating our 25th wedding anniversary. This experience was a very memorable one. Thank upu Hakone Airu. We hope to be back again very soon. "

"The hotel was a beautiful building and right on the river which was excellent but it was the staff that made the place outstanding! Taylor was wonderful as he spoke English but everyone went out of their way to help and were so nice. "

"Conveniently located 5 minutes from the station, the hotel is nice, rooms are small but ok for 2 persons. Breakfast is great ! "

"Perfect if you are trying to get away for some quiet and relaxing time. Great staff and common areas make for an enjoyable experience when staying in."

"Booked this room for the private onsen and it was quite a lovely experience. We brought our luggage to them early in the morning and asked them to hold it until our check in so we could explore and after we checked in and made it to our room they sent someone to bring the luggage up. There was a breakfast buffet included with our room and it had a really nice variety of foods from western to Japanese. Staff spoke great English "