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"The property is not safe during COVID-19. It requires half-board, and continues to serve its meals indoors, via a buffet. Yes, they include disinfectant at the tables and provide people with plastic hand-coverings, but numerous studies show this is not enough and buffets are some of the most dangerous venues to contract COVID. They denied my request to eat meals in my room. In addition, the hotel does not adequately enforce mask usage -- many guests wear their masks below their nose and, in the...

"Seriously it was very nice hotel …"

"Wonderful place to stay with excellent food and hosts! "

"This pension in a ski in ski out near bottom of Tsugaike kogen ski resort so I gave 10 out of 10 on location and their dinner and breakfast buffet were excellent!! Also a 10 out of 10 on service as the owner of pension picked us up and dropped us off the bus station, even gave us a ride to ski rental and brought our shoes back. I lost my Mobile phone battery charger on the slope and they helped me to call and got back from lost and found! I am very impressed with their personal warm service....

"We had a great time at the hotel and being able to ski straight on to the ski fields. As a family if 5 being able to share one large room was great for the budget and the staff were always accommodating of our requests. Would definitely come back."

"Had a wonderful stay. Amazing to be able to literally ski out the back door onto the piste. Friendly & helpful staff, good value clean with huge & delicious dinners (bit expensive!). 15 min walk from Tsugaike kogen bus stop (other Hakuba resorts + Nagano Station). Private barrel bath room was fun. Enough English spoken that basic communication was not an issue. Discounted lift passes. NB: Lodge takes cards but lots of places don't and NO ATM in village - BRING CASH!!!! Tsugaike kogen is great...