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"It is a 5-star hotel with 5-star service :). If you miss the scheduled (only a few times during the day) pickup at the train station, just go to the cable car station and call the hotel. They will send a van to pick you up in less than 10 min. For travellers who use data only SIM plan, make sure you have app (we use Skype to make the call) that can make international phone call."

"Nice new hotel super close to station and good breakfast."

"Excellent onsen ryokan at a very competitive price. You to select three 50 minute sessions in one of the three on-site onsens per day (one in the morning, two in then evening). The staff were friendly and accommodating. It's a bit of a hike uphill from the station but nothing someone moderately fit can't handle."

"Incredible relaxation! A fair price for a glam and romantic traditional Japanese resort experience. The food was also great and we loved the outdoor private onsen."

"Great to stay for two nights. "

"Amazing hotel with stunning views of Lake Ashi. All-inclusive resort style, with Breakfast and dinner buffet included. Onsen with indoor and open air pools, all necessary toiletries provided, toothbrush/toothpaste, razors, q tips, combs, amazing skin care products! The Hakone Ropeway is just a 3-5 minute walk. It was a very relaxing and rejuvenating stay. Definitely recommend and would love to stay here again!"

"Was in the new building, had a private open air bath. Room was a good size. Dinner and breakfast was enjoyable. Everyone was friendly and super helpful. "

"Unbelievable night here. Views of lake Ashi and Mount Fuji the best you can get. Even from our personal onsen or balcony footpath. The kids loved watching a movie on the big projector while the parents enjoyed the view. Fridge full of free gifts of food, wine and beer plus soft drinks also. Nice touch. We absolutely loved it here. Caught the bus from odawara station which took about 55mins and the bus stop is just outside the accommodation (Hakone Shiso Mae). On way back 2 bus stops either side of building, "

"We loved it here! Beautiful property, attentive and lovely staff, delicious food. A great way to end our holiday in Japan. "