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"Good"

"We had a great stay at the Ibis Styles for a dance competition weekend. The manager Duncan at the hotel is a top guy and we were made to feel very welcome. We would definitely return."

"Check in was quick and simple. Very helpful lady called michelle. Very polite and curtious. We arrived early at the hotel and was able to have an earlier check in. That was a bonus. Hotel was absolutely beautiful. Very clean and tidy. Will definitely be visiting and staying again."

"Really convenient and great service, we had a great time. Thank you!"

"When I got to my room which was quite far down the corridor my room key didn’t work so I had to go back to reception. The guy apologised & offered me a free upgraded room that wasn’t such a trek to get to which was very much appreciated "

"Great nights sleep "

"We were there visiting the cruft show and celebrate our anniversary, the hotel upgraded us. They even gave us champagne and chocolate which was so thoughtful. The receptionist was polite and efficient, hate in a super location and the parking was convenient, everything so central. The only complaint was the bed was so soft and pillow no support. "

"Hotel staff were amazing...room was very spacious and clean. Unfortunately I had a very disappointing and upsetting experience with the Genting casino staff during my visit for my birthday. I encountered rude and unprofessional behavior and I was feeling very distressed by this. However, the hotel staff completely turned my night around. From the moment I approached them to discuss my concerns, they were incredibly kind, empathetic, and attentive. They listened patiently to my concerns and their genuine concern and helpfulness made me feel valued and respected. I'd especially like to thank Tamsin and Rianna for their exceptional service. The hotel staff's professionalism and compassion were truly outstanding. They went above and beyond to ensure my comfort and well-being. I am incredibly grateful for their assistance and highly recommend this hotel based on their exceptional service. Thank you again if you see this!"

"Great"