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"Very nice and friendly japanese style hotel. Love their onsen. "

"The check-in process was very smooth from the moment we were greeted as our car pulled into the property. We were able to do some pre-check in as we arrived in the morning and allowed to park our cars there as we explored the town and shops. Upon check-in we were provided small gifts (including beautiful small drawstring bags for all the ladies). The room that our party stayed in was on the top floor. we were greeted with a large spacious tatami room with a super high celling. It was one main room with a Kotatsu table (table with a cover & heater underneath to keep those legs/toes warm). But with the table moved to the side of the room (still able to be used) there was plenty of space for 4 beds. Note that you have to set the beds yourself. Meals and the private family baths (which we booked ahead of time, for a 1 hour time slot) were in a separate building with a short walk outside (warm jackets for the Yukata were provided in the room). There was a short March the evening we were there so we enjoyed the onsen with snow gently coming down on us which was AMAZING. Family bath was a good size. There was actually a indoor bath and outdoor bath in the same "private area". Dinner and breakfast were in different buildings but both were beautifully and deliciously laid out meals. The morning breakfast we also had a beautiful snowy morning view which enhanced the whole experience. Short walk down to shopping street and town, also a coin laundry across the street! Great location!"

"房間大，有私人溫泉，可以隨時浸，酒店近車站，周圍都有知名食肆，非常方便"

"An excellent choice for relaxing."

"Staff are very friendly and helpful. We enjoyed booking the private onsen with the mosaic art on the walls."

"Wonderful experience for our family trip. Staff are kind , considering, and organizing. The place itself is very clean, authentic, and unique in terms of architecture of the building and facilities. I would love to revisit it. "

"Food is good."

"It's a nice hotel with hot spring on the 3rd floor. The location is convenient. You can easily walk to Beppu station, or You Me Mall. There is a Lawson across the street and there are also few supermarket nearby."

"Stay away from this hotel: no person in the front desk; the heat was not working (-2 Celsius); no one answered the phone for customer service … worst nightmare for my stay in a foreign country that only a few persons speak English. I will try to dispute the charges for my stay. I was disappointed that Expedia didn’t step in to help!! Very frustrating and un-professional "