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"Hotel is very conveniently located at Nagano station. Room was clean and quiet. Staff was always friendly and took care of my luggage before check in and after check out."

"Great location and walking distance to the train station. Very friendly staff, Free Coffee pod machine in the room, great amenities. "

"โรงแรมดี มีที่จอดรถฟรี ห้องสะอาด ไม่เล็กเกินไป อุปกรณ์ครบครัน ห้องที่จองมีน้ำเปล่า น้ำหวาน และเบียร์ให้ฟรีด้วย (ขึ้นอยู่กับประเภทห้องที่จอง) แต่ไม่มีห้องออนเซ็นนะคะ"

"This is a very beautiful ryokan. It has gone through renovations so the interior is new and modern, but it has also retained the charms of a ryokan with tatami floors, indoor gardens etc. The room is very big and well heated. I wish I had more time to hang around the ryokan! We had a half board, which includes dinner and breakfast. There was a good spread of local food, I got to try quite a few new food items that I haven't had before. A private onsen can be booked for an additional charge, about 3300 yen - Great for travellers who prefer or are unable to use the public bath. The ryokan is located almost right in the middle of Kusatsu onsen where all the shops and attractions are. The only unfortunate experience we had was communication with the staff regarding parking. When we checked in, the staff told us that we would be able to extend our parking at their premises for a few hours beyond the default time of 12pm by topping up for another day's worth of parking fees. However, on the day of the checkout, another staff told us that it was impossible to extend. Not an unpleasant experience, but it would be better the staff were on the same page."

"Good location, close to the yubatake. Hotel is modern, looks new and clean, however did find mould on the shower floor. Meals not a strong suit. Great stay overall."

"Food and customer service is awesome"

"Great. Small room in perfect condition. Very clean and comfortable "

"Staff were friendly with many different nationality so meaning no issues for foreigners to stay in.. The hotel is nicely & newly renovated with Ski lifts just at the side of the hotel. We stayed for 5 nights and everything was just great throughout our stay! Will definitely stay again when we return. Thank you for taking good care of us ^^"

"Great saty, very nice room and excellent service staff. Lawson's just downstairs and train station less than a 5min walk away"