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"Food was amazing, amenities were great"

"Great property tucked away in Zao. Beautiful views and amenities make this a must-stay!"

"Central station hotel"

"Room service included daily and very clean. Smoking rooms do wreak of cigarette smoke, but what could you expect."

"Older hotel but very clean! On sen is nice!"

"The staff were kind and helpful. Rooms were spacious and cosy. Excellent experience!"

"Staff are very polite and helpful. Best part is the hotel is only 5 mins from JR Yamagata station, very convenient. There is also a bus terminal at the train station with buses to various attractions like Zao onsen etc. Only down part is the pillow was very flat, hence not comfortable to sleep on."

"I like the fact that we don't have to eat there because we are vegetarian and there are restaurants in walking distance that offer vegetarian options "

"Grand but somewhat dated. Room was larger than I expected. Bed comfortable. Bathroom acceptable and functional, though furnishings quite old. Friendly and helpful staff."