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"Better than some 4-star hotels I’ve stayed at! Staff were super friendly and helpful, great location, can get to it without walking outside and big rooms! Will def stay here next time!"

"Wonderful hotel and very accommodating to international travelers. Staff was very friendly, room was nice, lounge was comfortable, and the onsen was small but relaxing. Recommend staying here when in Hakuba. "

"Excellent room with private onsen, clean and spacious. Dinner was solid, felt slightly rushed during the first seating."

"I can not more highly recommend Shirouma So! The staff were very accommodating and friendly. The hotel was very comfortable and perfectly situated near the bus terminal, Happo One, and restaurants. The onsen was the perfect way to finish a day on the slopes. The food was excellent and there was plenty of variety - while breakfast is set, it is different every day. I would definitely stay here again!"

"The property is not safe during COVID-19. It requires half-board, and continues to serve its meals indoors, via a buffet. Yes, they include disinfectant at the tables and provide people with plastic hand-coverings, but numerous studies show this is not enough and buffets are some of the most dangerous venues to contract COVID. They denied my request to eat meals in my room. In addition, the hotel does not adequately enforce mask usage -- many guests wear their masks below their nose and, in the...

"Stayed early Jan 2015. Nice, modern self-contained apartments."

"The staff were amazing and very accommodating with bags. They actually have a pick up service depending on your arrival and departure times. This was a bonus since it worked out when we were leaving. Our room was very spacious and comfortable!"