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"Frim the moment we arrived this hotel did not disappointed our expectations. The staff were professional, welcoming and extremely helpful - they could not do enough for us to help ensure our stay was relaxing and comfortable. We were a large family group, 3 rooms, travelling with a baby as well as an older grandparent. Staff went out of their way to help us even washing the babies clothes when she had been sick! They made us feel at home and very welcome which made us very relaxed throughout our stay. The hotel itself is freshly decorated, spotlessly clean and has many social areas around the bar area that we could sit and enjoy our time together. Bar staff were friendly and offered a good selection of drinks for the grown ups. Kids menu offers good value to feed lots of children! The pool was fab fluffy white towels provided and a hot jacuzzi and sauna to top it off. We enjoyed a relaxed breakfast with a wide choice and selection of hot/cold tasty food. The chef even came out and offered our little dog a treat for his breakfast (so kind and thoughtful.) I genuinely can not find any area for improvement for the hotel or that could have bern better with our stay. We will be using this hotel every year for our family catch up. Thank you for everything you did to help us....we had a fab stay ❤️ "

"A pleasant quiet room, easy to get to in lovely grounds. Great breakfast."

"Just perfect for us. Impressive grand staircase and a beautiful display of gorgeous smelling flowers were the first things to hit the senses. We came into contact with 2 members of the reception staff who were so friendly and seemed genuinely interested in us as a family group. We were there with my elderly parents who were equally impressed with the staff helpfulness. The 2 barmen were also pleasant and friendly. We were attracted to the hotel as it was city centre with its own parking. Room was spacious and clean with tea/coffee making facilities. Breakfast was hot and plentiful. We’d intended using the pool/gym but we didn’t get around to it as there was so much to do out and about. I can 100% recommend this hotel."

"Reception staff were friendly and professional. The room (230) was lovely and clean. Lunch in the bar was excellent and once again the staff were friendly. Breakfast was just as pleasant. My only moan is that I dont think residents should have to pay for parking. 9/10 thanks."

"Quality service and very nice hotel"

"The Breakfast team are exceptional....food out of this world, one of the best breakfasts you will ever have at a hotel. We are elderly and Olivia was so kind to us during our stay. The pool was wonderful on a hot day. Plenty of beds in the morning and a great escape to the air conditioning in the afternoon. Nicest bunch of people made this a great stay. Thank you to all the team"

"Staff were very friendly, efficient and helpful and the Restaurant food (including breakfast) was perfect 🌟🌟🌟🌟🌟"

"Staff were excellent at customer service 👏 well done everyone"

"This is a great place to stay in Cheltenham. A short walk from most places but far enough away to be peaceful. The staff were all lovely and the room was large and airy. The dark painted walls may bother some people but we got used to it. "