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"Staff where very friendly "

"Had a great time loved the spa and the on deck hot tubs - evening meal was really good as were bar food - loved the staff all amazing"

"Everything went well "

"Everything excellent "

"The property was lovely, a little dated, the staff were lovely,beds very comfortable. Breakfast was lovely, evening meal first night was really nice, the 2nd night wasn't as good, was told it was a different chef Sunday. The spa was very nice, used the sauna and steam room, the Jacuzzi and the pool. In fact the spa was really Christmasy but the hotel was rather poor with the Christmas decorations, overall I would definitely stay again."

"Excellent position in Bowness, an easy walk to all amenities. Courteous helpful staff, a great breakfast each morning."

"Very good hotel and services and excellent meals."

"Lovely hotel, friendly staff great entertainment. Opted for a premier room which didn’t let me down. Dined in restaurant, excellent choice of food, complimentary glass of wine, gift on table as it was a mock Christmas Day. Over all excellent stay."

"Just returned from an overnight stay at the Lucena with my partner and toddler. Arrived early and asked if we could leave our cases but we were able to check in straight away. We had room number 3 which was a double bed and bunk bed room. We had more than enough room for us all. The beds were really comfy which was definitely needed after countless walks up and down to see the illuminations and the kettle in the room was very welcomed. Hotel was in a great location and close to the attractions...

"Had a wonderful stay and the food was excellent The best chateau-briand I’ve had in years The hotel is a really welcoming place lovely lounge bar reception area They’ve thought of everything Looking forward to our next stay "

"Great stay ,clean and welcoming"

"Staff very friendly and helpful. Thoroughly enjoyed our short stay. "