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"The property itself is excellent. Clean, you have a kitchen and laundry right in your room and the cost was very attractive. The main gripe is that we had forwarded our luggage from Hakuba and I was first informed that reception was not attended to for 2 hours, then I was informed it was 3 and when we got there, it was 4. I was worried that nobody would be there to receive our luggage. Our luggage did arrive and was locked in the reception are but we were not informed, hence we went 3 days...

"The property was clean and in good condition. There were no staff to support the request call."

"We stayed three nights over New Years Eve. While we didn't bring our dog we wished we had! The property has all kinds of amenities for pet owners like a washing srea and free treats. The room itself was like a small apartment complete with a toaster oven, microwave, and fridge. It was spacious! The floor is concrete as are the outside walls, which was good for soundproofing. It was not loud at all. We really enjoyed walking to the bamboo forest and the shops and restaurants. There is a mini mart...