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"Service was subpar, especially for $1200 per night. Housecleaning does poor job and leaves vacuums etc. in hallway all day. Front desk staff was confused and often unorganized in understanding/completing requests. If you want a place in this area to ski, stay at the Park Hyatt. "

"The staff was great, very responsive and helpful! Location is very nice, 5mins to the lift and to most nearby restaurants. Facilities are nice, and the conditions are very clean. Amazing stay overall "

"What a wonderful place to stay, the staff are super friendly and are very helpful, the view from our room was superb, the easy of ski in and out was awesome with the ace quad just metre down a green run, no need to walk up to the lifts, then up the ace gondola to the other lifts. The apartment amenities were first rate, room sounds proof so it was nice and quiet. I highly recommend the maples "

"Everything is excellent here - the service, the location, the room, the onsen. One small blemish - wish they have more washers and dryers."

"Great hotel"

"Great ski in ski out location for Niseko Grand Hirafu. So convenient. Easy bus from Sapporo to the hirafu visitor center about a 5 minute walk away also. We loved the private onsen in our room. That turned out to be a highlight. Comfortable beds, clean room. The outside of the hotel looks a little rough. Needs a paint job but everything else was perfect!"

"Spacious, lication, cleanliness, supportive staff, great shuttle service to slope. Can walk it 0.5mi away"

"Midtown Niseko was great. The staff were super helpful especially helping us with transit, picking us up at the Hirafu Welcome center, calling cab when we needed, etc. The hotel is just a little out of the super crowded areas. There is the free shuttles but we chose to walk most of the time into the busier restaurant area. It was about 15-20 mins in the cold and was doable with those shoe spikes (it’s very slick around here! And very hard to cross the road!) but hotel was perfect. Small rooms but really well appointed for staying organized with our tons of snow luggage and gear. Had convenient laundry too. Would def recommend! "

"Fantastic ski resort and onsen. Great professional English."