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"Much thanks to Johansson and his staff, who provided warm, friendly professionalism during a busy and challenging time. Thanks also to Steven at check-in, and the entire staff at the gym, lobby, and 17 for the gracious service."

"The staff there are super responsive and helpful. The location is super awesome. "

"We had excellent stay at Pudong Shangri-La, the staff are very friendly and helpful. "

"Beautiful place, very clean, great room, well organised hotel, 99% of staff very happy to help it was fantastic to see, only one morning chief grumpy & rude however it’s no reflection on the rest of the staff they were fantastic. Reasonable choice of food for dinner however the steak we ordered was tough which should not happen in a classy place like the Grand Central Hotel plus the beer a little on the warm side and red wine should not be chilled in fridge only kept on the self. Nowhere is 100% perfect, overall we loved the place and will return to stay again soon."

"Amazing hotel. Great pool and gym. Communication in English was difficult but everyone was very welcoming and friendly. The area isn’t that lively at night but still a great stay at the views are great. "

"Nice hotel, great housekeeping services and amazing location. The bigger rooms are pleasant. "

"The location was great, the hotel nice, clean and well connected "

"Amazing hotel and had an amazing stay. Useful and friendly staff and great food and event options. "

"Great place and location."