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"Excellent room with private onsen, clean and spacious. Dinner was solid, felt slightly rushed during the first seating."

"What really made our stay special is kindness and attentiveness of the staff. We had large suitcases, and though the train station was a five minute walk, the front desk manager noticed us struggle walking uphill and came to our rescue with a hotel van, loaded and unloaded our bags. The dropoff service was not included, and we did not ask for it. He did it out of compassion and kindness. Very touching. Food was delicious! Do book dinner if its available. We had a traditional tatami room, which was cute, though a bit dated with some tears on the faded couch upholstery. The shower was very small, which is expected. We were lucky to have a private shower as many ryakans make you share. Great experience overall."

"I HIGHLY RECOMMEND this hotel!! Perfect location. Shuttle to and from Arai resort from front of building!! You an not best this "

"awesome"

"The area around the property was absolutely beautiful and charming - but maybe because of the time of year we visited (1/06-1/08), very few places were open, despite their signs claiming what their hours of operation were. Even when we found a restaurant that was open at 6pm for dinner, multiple restaurants turned us away because we have a six year old daughter and they didn't accept kids. It was pretty upsetting to my daughter, but the area was absolutely beautiful."

"Total bargain. Lovely, helpful staff. "

"Would come back here again!! Thank you"

"Loved our stay at Shibu Onsen Kokuya and would highly recommend. They made the trip into the mountains and to see the snow monkeys very easy - with transfers included and bag drop to the station. The traditional dinner and breakfast were a great experience. Also loved the variety of onsen’s available within the hotel itself - and private Onsen with your room if you want! "

"The property and surrounding areas were beautiful covered in snow during our Winter visit. The hotel provided boots so we could easily get around in the snow. The man who was at the front desk during our stay was knowledgeable of the area and kind. We had two rooms and both were clean and comfortable throughout our stay. "