Find Hotel with a Concierge in Ibagué

"Staff very friendly and helpful except for the fact that my wife’s nephew came to the hotel to visit us. He got there as we were checking in and went up to the room with us. The next day he came to the hotel when he got off work and the front desk called us and told us he was in the lobby. We told them to send him up but they refused. We had to go down and try to get them to let him in. They said he has to have ID ( which he didn’t have on him). We told the woman that she let him in the other...