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"The property offered a welcome respite from the hustle of Tokyo. Getting there is easier via express train but not necessary. You don’t need to bring a lot with you because they provide extremely comfortable clothes, slippers, and even socks while you’re on the property. Same with toiletries. They have everything you could possibly need. Excursions are wonderful but not necessary if you’re going there to relax. The food is beautiful and nutritious. There are limited snacks and drinks available if you need anything between the planned meals. If you do decide to do excursions, plan for the later dinner as getting around Nikko takes time. I suggest taking a taxi to and from the property if you have bags. But the walk to the train station from the hotel is downhill and easy—about 20 minutes. The staff is wonderful and friendly and is so very kind. They make effort to speak English but everyone mostly speaks Japanese. We visited during New Year and they had lovely celebration meals and decor to commemorate the occasion. It even snowed during our stay and the property somehow became even more beautiful. It was snowing when I went to the onsen and it was unreal. I highly recommend staying here. I would just book well in advance to ensure the time of year you would like to be there. I imagine that Fall is also a beautiful time of year to visit. "

"This is our second stay at this hotel. It has fantastic onsens, great Japanese buffet, and the rooms are large and comfortable. Kinu-Tateiwa Otsuribashi, a famous suspension bridge, is right behind the hotel that leads to great sceneries. Hotel is approximately 12 min walk to Kinugawaonsen Station, and offers shuttle bus in the morning to the station by request. Next time we visit Nikko, we definitely go to this hotel again! "

"AmaZing!!"

"It’s a really a good place to stay. Snow crab included in dinner buffet! "

"Buffet was excellent with an enormous array of food. Private onsen was approx ¥3300 for 45minutes. There is quite a lot to do around the local area, we stayed one night but easily could have filled in two days."

"This was a very relaxing place to stay. There are hiking routes around the area. Recommend taking a stroll in the nearby mountain town. The breakfast and dinner were delicious. Udon by the river, foot spas, all were amazing! Ask a local for directions on the Udon by the river. Quite the amazing experience."

"We had a wonderful stay at Hotel Ootaki and would definitely return. The hotel is very traditional and gives you a real insight into traditional Japanese culture. Although the staff had limited English, this was not a problem for us and they were incredibly welcoming and helpful. The hotel has lots of freebies as part of their service including combs, hairbrushes, shower caps, razors etc. The onsen was very relaxing and the hotel was clean. "

"This place is falling apart at the seams. The property is old and musty with bugs. The food was passable but it’s one of very few choices in the area. The onsen bath takes literally hours to fill (8-10 inches per hour) and the location is so remote it takes several trains which run once an hour at most. Staff are lovely but avoid this place!! "

"Breakfast and dinner buffet were very good! Hot spring was great!"