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"Excellent staff."

"It was a good getaway from busy life"

"Our family of 3, soon to be 4, loved our 5-night stay at the Hyatt Regency Grand Reserve. The main pool was the highlight. The beachfront area with the chairs was nice as well, soft sandy areas and not too much seaweed. The landscaping and scenery of the whole property was relaxing, beautiful, and photogenic. The staff is great overall, and the staff of the main pool area is the best, especially Steve who made us feel welcome and accommodated. At the towel station they have daily activities for kids and floaties and life vests to borrow. The breakfast buffet was amazing although our 6yr old was not impressed. It is a lot of walking from the room to different areas on the property but we are from NYC so we were used to it. You can call ahead for a golf cart pickup. For the length of our stay I was glad we rented a car, to get out of the sun for an afternoon activity in between our morning swims and night swims. There is a fun mall not too far called Outlet 66, and we went to the forts in Old San Juan. But the night swims in the main pool will be some of our favorite memories, with the night sounds of the coquis. Our room was also great, we loved the large tub next to the shower, the living area next to the bed, and the balcony. We had a solid casual dinner our first night at the SandTrap, and the steak at the Steakhouse was perfection. I also did an express mani/pedi at the rainforest spa and they were so kind there. Thank you for a wonderful and memorable stay. "