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"Excellent customer service, super friendly staff"

"We dont really have a complaint ... just a couple of comments. When we stayed it was a glorious day with record temperatures and the blossoms in the trees where in full bloom. Everything was great and the staff were friendly and helpful. Comments We had what i thought on entry was a compact room due to size, i attended reception and asked if i could pay extra for a standard and was told we were in a standard already - it did seem small. SO ... we paid for an upgrade to a Junior Suit, it cost £40 extra but to be fair it was fabulous. The bar closed at 10:30 on a hot spring evening with plenty of guests still looking to enjoy the weather and sit outside or in the bar. Breakfast finishes at 930 which i think is early for a location that has a more "mature" clientele. Checkout is 10:00am which again i think is early. Most hotels are 11:00am with an option to noon. Finally - the lift is scary ... i know its old. I get it. So am i but the lift creaks more than i do. As i started with not complaints .. just comments. Overall the stay was great and we are already looking to come back in the summer. "

"Lovely bedroom and the spa is fantastic. "

"Excellent hotel in perfect location (particularly for The Crucible)"

"Everything was perfect for our stay."

"Very pleasant and peaceful stay. Excellent staff, amazing breakfast and a decent bar with a good selection of drinks. If I have to nitpick, then I’d mention that the phone in the room was a bit of a hassle for me. I tried calling the reception from the programmed button on the phone, but it would not work. I had to walk down to the reception due to that, and then I asked the actual dialling number for the reception, which was 0. So keep that in mind if you find yourself in a similar situation. Otherwise, the stay was brilliant. I’ll definitely book again when visiting Manchester. Central location also helps with excellent connectivity to trams, Piccadilly station and taxis."

"Lovely clean hotel"

"Great except for the gap in the shower screen, wet the floor every time."

"Nice comfortable facilities "