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"I thoroughly enjoyed the aesthetics of the property and how comfortable the rooms were. The staff was very professional and responsive. The onsen facility was clean and relaxing. I look forward to visiting again. "

"Beautiful, modern, very tastefully decorated property. The front desk attendee was very hospitable, a warm welcome to our first time in Yufuin! Gems is a minute walk from the station / bus stop, and is located centrally to Yufuin town. The walk to Kinrin lake was beautiful, with views of the mountain on the street. The room we booked was incredibly spacious, and although designed for 4, did not feel too empty for 2. The bathroom is so well done and so clean, with a huge bath tub that just invites a private soak. We would stay again next time! "

"Excellent dinner plan in a private room, must try. Also don’t miss out their free private Onsen! All staffs speak excellent English. Giant room."

"The stay was very good. The food was good too"

"Amazing service all around. We were greeted straight away, shown to our room and the available facilities. The ryoken was very peaceful and clean. Dinner was 10/10 and we had lovely onsens to enjoy."

"I stayed here for 2 weeks and they were extremely accommodating! The breakfast buffet has a wide variety of options and they have a comfortable onsen that's available for use every morning and night. What's good too is that there's a lock keypad for the women's bath, so we don't have to worry about anyone intruding. The rooms are snug and comfy, but not too compact. Unfortunately there's no refrigerator, so if you're keeping any snacks or food, make sure it's something non-perishable. Overall, the location was convient, wedged in-between two delicious yakiniku places and just a 20 minute walk from the station."

"good!!"

"Though hard to find a location from the google map hotel was great. Especially I enjoyed the hot spring."

"Excellent customer service "