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"Though hard to find a location from the google map hotel was great. Especially I enjoyed the hot spring."

"The check-in process was very smooth from the moment we were greeted as our car pulled into the property. We were able to do some pre-check in as we arrived in the morning and allowed to park our cars there as we explored the town and shops. Upon check-in we were provided small gifts (including beautiful small drawstring bags for all the ladies). The room that our party stayed in was on the top floor. we were greeted with a large spacious tatami room with a super high celling. It was one main room with a Kotatsu table (table with a cover & heater underneath to keep those legs/toes warm). But with the table moved to the side of the room (still able to be used) there was plenty of space for 4 beds. Note that you have to set the beds yourself. Meals and the private family baths (which we booked ahead of time, for a 1 hour time slot) were in a separate building with a short walk outside (warm jackets for the Yukata were provided in the room). There was a short March the evening we were there so we enjoyed the onsen with snow gently coming down on us which was AMAZING. Family bath was a good size. There was actually a indoor bath and outdoor bath in the same "private area". Dinner and breakfast were in different buildings but both were beautifully and deliciously laid out meals. The morning breakfast we also had a beautiful snowy morning view which enhanced the whole experience. Short walk down to shopping street and town, also a coin laundry across the street! Great location!"

"Excellent customer service "

"An excellent choice for relaxing."

"I will definitely come back! It was a perfect stay and gave my mom and me a wonderful memory. Thank you so much to the amazing staff!"

"I stayed in a river view room. The view from the room was breathtaking. But the best thing about this hotel was the free massage chair. I almost fell asleep."

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"Wonderful experience for our family trip. Staff are kind , considering, and organizing. The place itself is very clean, authentic, and unique in terms of architecture of the building and facilities. I would love to revisit it. "

"Lovely quiet spot away from the crowds in Yufuin, excellent food and fantastic service. The hotel is older but has been maintained. The rooms are simple but clean, large and comfortable. As all rooms in Japan there is limited places to put suitcases and unpack fully. Lobby and restaurant are beautiful and very modern. Highly recommended. "