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"Excellent hot spring hotel offer great amenities and friendly employee。 My family and I having a great time to relax and enjoys our stay that is too short。"

"This is the second time my family has stayed at Highland Resorts and it has been a pleasure to stay here. It's located right near Fuji-Q park, shuttle bus to areas within Fujiyoshida, walking distance to Don Quixote/ Komeda Coffee/ Book-off among a bunch of other places. I highly recommend for a pleasant stay in the area to book with Highland Resort. We look forward to our next visit again. Thank you! "

"Booked this room for the private onsen and it was quite a lovely experience. We brought our luggage to them early in the morning and asked them to hold it until our check in so we could explore and after we checked in and made it to our room they sent someone to bring the luggage up. There was a breakfast buffet included with our room and it had a really nice variety of foods from western to Japanese. Staff spoke great English "

"The view from the hotel is absolutely stunning! The building and property were very clean, staff were friendly and the food was great. The only downside..the accessibility to local restaurants and public transport is by shuttle and you have to get a taxi for your return trip. "

"This place is by the last stop in the ropeway. It has impeccable decor and amenities. Recommend getting the in room tub on your balcony. They also have foot bath outside and onsen. The food in the dining area was very good and you get great traditional Japanese attire while you are there. Note: this is far from Odawara. If you come in they have a shuttle 3 times a day if you book in advance. That’s recommended over the city bus."

"The hotel is very conveniently located within many eateries and convenience store. As we rented a car, driving around to the theme park and 5 lakes around Mt fuji is also very easy and not far. Last but not lease Mt Fuji view is fantastic!"

"I recently had the pleasure of staying at the New Akao Hotel in Atami, and it was an unforgettable experience. From the moment I arrived, I was captivated by the stunning ocean views and the hotel's incredible location perched along the coastline. The rooms are spacious, impeccably clean, and designed to maximize the breathtaking scenery—waking up to the sound of the waves and the sunrise over the water was truly magical. The onsen (hot springs) was a highlight, offering a serene and rejuvenating soak while overlooking the endless sea. The hospitality was outstanding. The staff was attentive, professional, and went above and beyond to ensure a comfortable and enjoyable stay. The dining experience was equally impressive, with fresh, beautifully prepared Japanese cuisine that showcased local flavors. Beyond the hotel, Atami itself is a charming getaway with beautiful gardens, relaxing beaches, and rich cultural sites. The hotel's proximity to these attractions makes it an excellent base for exploring the area. Overall, the New Akao Hotel delivers an exceptional blend of luxury, relaxation, and authentic Japanese hospitality. I highly recommend it for anyone looking for a peaceful retreat with world-class views and service. ⭐⭐⭐⭐⭐"

"Good food great service"

"Great service from staff, hotel in great condition. 5 min drive from gotemba premium outlet. "