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"The hotel and staff were polite, friendly and caring. The only thing I did not like was the jacuzzi was cold or Luke warm….n it had too many kids playing in it …so much for a quiet time "

"Excellent staff; friendly and always very helpful. We are seriously thinking of returning next year for a week in both EB and Mazatlan. Also the connections you had with us via e-mail prior to our arrival was terrific and appreciated. Good job from everyone. "

"Everything was great, wait staff was very friendly and a lot of fun! Very personable with our group, with a lot of laughs! Enjoyed our time there greatly, wether it was at Bonito or Emerald Bay! "

"Our room was an ocean view on 15th floor. The bed was a king size luxury with great pillows! The room had blackening blinds and we slept beautifully! The room was cleaned every day and in good repair. The bathroom was starting to show a little age but was very clean. The staff was very good to us- even brought tables outside for us when we asked. Location is great- lots of restaurants, bus stop and Ubers plentiful if needed. The pool wasn’t heated but not uncommon- so a little too cold to swim in January. The Hilton welcome cookie is amazing!! We would definitely stay here again-our 4th time to Matzalan but first stay here. "

"Elevador "

"Good"

"Nice place for families"

"The staff is excellent! Some of the rooms could use some updating but the location is perfect."