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"GOOD CUSTOMER SERVICE"

"Right on the beach and pet friendly. "

"Everything was well maintained. Good food options and evening entertainment shows. One thing i didnt like qas the piils were to cold. "

"We enjoyed the location, views, and staff. There were 2 pool areas and 3 spots to eat. There was beach service for drinks and food, LOVELY! (!Gracias RAMON!) They have daily poker games, Bingo, and most days- water aerobics and beach volleyball. The beach bar was open until 1030pm, and rarely was busy that late. We were there during an unexpectedly cold snap, and never used the AC. Many travelers invested in new Mazatlan hoodies from the beach vendors. Transportation was easy. We used open air taxis and Uber to get around easily. Pueblo Bonito is on a nice strip of restaurants and shops if you leave the hotel by foot. Oddly, they do not have a minibar or even a FRIDGE in the rooms, which was a disappointment for an All-inclusive. They also give you a coffee maker in the room with NO coffee making products. ??? Different levels of service are identified by different color wrisbands- blue, orange, brown, and gold. We took advantage of a pool day at the sister property, Emerald Bay. We also went there 1 evening for dinner and drinks at Kelly's. THE STAFF AND SERVERS ARE AMAZING! GRACIAS!! We do recommend bringing a good supply of small bills for tipping, $1s and $5s. Prices on the beach: 12 oysters-150 pesos 15 shrimp- 150 pesos A sarong without sparkles- 180 pesos or 280 pesos with sparkles Mazatlan NFL embroidered cap 250 pesos Massage 30 minutes- 300 pesos Massage 60 minutes - 500 pesos We didn't buy any jewelry or clothing. A PUEBLO BONITO MAZATLAN"

"Friendly staff, excellent service "

"The trip was very nice the server they were all excellent. Customer service they were very helpful . The only one things I didn’t like it wasn’t enough camera around the pools area specially they were zero cameras closer to the beach. "

"Didnt like times things were open at. Swim up bar isnt open in winter cause not heated pool"

"Outstanding Hotel!!! Everything was fantastic. The restaurant food is super delicious. Will stay here in the future!!! Employees are so helpful and heart warming. Felt like family. 🤗"

"Very good location. Rooms are small, but for a night or 2 work out very nicely. Staff was excellent, however English was a little lacks but was only a minor issye allin all very good place. "