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"Service 10/10. Traveling as a solo female I was greeted with hospitality, smiles, and nothing but making sure I was enjoying my time. Different restaurants which is perfect if you like to explore menus. Taxi service to wherever you like arranged from the hotel. Rooms are simple, clean, air conditioned but the property is where this resort shines. 2 pools one cold and one hot, hot tubs, golf course, walkways and so much history!"

"Amazing!!"

"We always stay here whenever we fly in or out of Costa Rica! Great service, great breakfast, and just a wonderful stay! Free airport shuttle is nice too!"

"Stayed for our first night on arriving in Costa Rica. Transport from airport to the hotel was provided and excellent. Room was very comfortable with good air conditioning. Breakfast was excellent. Amazing pool area. We have booked to stay the last night of our holidays and will definitely be taking a dip in the pool. "

"Jason at the front desk went above and beyond to make our stay truly wonderful. During a very difficult time—our son required emergency surgery at nearby Clínica Bíblica—Jason showed incredible kindness and support. He anticipated our needs, accommodated every request with genuine care, and consistently checked in to ask how our son was doing. I sincerely hope Gran Hotel recognizes what an exceptional team member they have in him. Beyond Jason, the porters and concierge staff were also excellent—friendly, attentive, and professional. The food at the hotel was very good, with the brunch standing out as a highlight. The location is ideal—within walking distance to several museums and just across the street from the National Theatre. All in all, a fantastic hotel in a prime location. You really can’t go wrong here. And if you have the chance, be sure to ask for Jason."

"Staff was inattentive stood at the counter for 5 min while 1 worker did paperwork and said someone would help us shortly."

"Shana is definitely better than the other hotel we stayed at. The playa biseanz is a wonderful beach with iguana’s and crab’s and clear water. We got a Royal jungle view with private pool - I would say the room and the bathroom were amazing but the private is outside and not connected to your room. We had to call front desk every time to turn the pool on and the lights didn't work which becomes dark to swim after sunset. The breakfast was amazing and all the facilities were provided. Overall I would say Shana is a top-class hotel and it is worth the price to stay."

"The pools were a little cold, besides this issue everything was fantastic."