2/10 Terrible
Elizabeth G.
21 November 2016
Hazardous parking situation
The parking situation at the property is hazardous. The parking area is awkward and tight, so much so that on November 1st 2016, our first evening at the property, while we were in the cottage, one of the property owners backed into our rental car damaging the front bumper. He provided us with his insurance information so we left the property with the understanding his insurance would cover our financial damages. When after repeated attempts to follow up with both the insurance company and the owner, without compensation, we initiated a complaint with HomeAway. For a few weeks they seemed to be actively perusing a resolution after making excuses that the holidays were hindering their efforts. We again requested information from them mid January and have not received a response.
We understand accidents happen and with the expectation our losses would be reimbursed we didn’t mention the event in our first review of the property. However, it is unconscionable for an owner to carelessly and negligently damage a guest’s property and fail to make restitution. We feel an obligation to disclose this to potential guests.
Elizabeth G.
Stayed 5 nights in Nov 2016