Search Guest Houses in Blaenau Ffestiniog

"I stayed here with my family and we were fairly shocked regarding the service we received throughout our stay. First of all, I counted 18 hairs in the bathtub when checking into our room, the bathroom clearly hadn’t been touched. My family and I had booked 4 rooms at the hotel. We all noticed that none of our rooms had been ‘restocked’ when they had been cleaned. For example, no cups or amenities around the kettle biscuits, tea/ coffee, sugar etc were replaced. The bin also hadn’t been touched and we had to take the rubbish down ourselves. It felt like the staff who ‘cleaned’ the rooms done the bare minimum. Considering we paid well over £1,000 to stay here, that wasn’t much to ask. The fact this hotel calls itself 4* is beyond me, whoever is rating this as a 4* needs to seriously re-evaluate it, or at least get a second opinion. The breakfast was hit and miss, we were led to believe it was a ‘help yourself buffet’. The food was good, pastries were fresh overall it was okay. The following morning, no breakfast was out. Various staff members appeared uncertain of what was going on. We voiced our concerns by this point to a woman on the desk, she was helpful and was quick to help restock our rooms and apologised for the confusion. Overall, this hotel was a complete letdown, how they can call themselves 4* is beyond me. If you want a basic level of customer care I’d look elsewhere. The left hand doesn’t seem to know what the right hand is doing. "

"Stayed here for 1 night great place, great food. Def staying again oh and dog freindly superb. Thank you"

"Lovely stay at the Waterloo. The staff were super friendly as well. Would go back any day "

"This hotel is amazing, we will definitely be returning on our next trip to north wales! Room, restaurant, spa, location, views. All absolutely incredible. The staff were also very friendly and professional."

"We enjoyed our stay in the login. It was our second time and we definitely come back in the future. "

"Lovely hotel, excellent location-3 mins walking from the centre and restaurants! Huge ,free parking! Nice and clean spa included sauna, jacuzzi,steam room and pool ( after certain time is adult only). Staff is amazing:friendly, kind and helpful! "

"Love this place, breakfast was okay, but the view was fantastic."

"Fabulous stay in the Cabana. Very friendly and helpful staff. Great restaurant. "

"Fantastic! Had the lodge suite and it was overlooking the water. The service and friendliness of the staff are really fantastic and the hotel is gorgeously quaint. A beautiful spot for a getaway."