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"Lovely!"

"Check-in was with a friendly, efficient professional manner and a warm smile. We were dog-tired after a long travel day so appreciated the generous offer of an upgraded room without even asking."

"Just stayed the one night when Picking up family member from terminal 5 and had an early start. The room was adequate for this reason and had no issues and would use again for this purpose. Found the restaurant good and service was quick"

"I would stay here again "

"Great location walkable to Hatton Cross underground station."

"The hotel a five minutes' walk from Terminal 4 departures through an enclosed walkway. Since Terminal 5 was built, the location is less busy, and the room pricing is more reasonable. Standards remain high and there is free transport to and from Terminal 4 from the other terminals."

"Check in was easy and staff is very efficient. Room was clean. Quiet also."

"Great"

"It’s very conveniently located especially for Terminal 5 users. We had a very comfortable and cosy sleep before catching a very early morning flight from Terminal 5. "